Senior Software Engineer – Customer Success

Sphere Labs

. Build internal tooling, automations, and workflows to identify support-volume patterns, reduce manual effort, and increase team speed .

Posted 11/3/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong programming fundamentals with proficiency in TypeScript, React, and NestJS, while effectively managing customer-facing documentation and support issues. Capable of collaborating with product and engineering teams to enhance platform support and reduce technical queries.

Highest-signal resume keywords

TypeScript ProficiencyReact DevelopmentNestJS ExperienceAPI IntegrationsExcellent Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Programming FundamentalsCode FixingBug TracingObservability ToolingCloud Platforms

Soft Skills

Self-DirectedHigh OwnershipAsynchronous Triage

Tools & Technologies

SentryStructured LoggingDistributed Tracing

Industry Keywords

FintechPaymentsDeveloper-Facing Products

Tech Stack

Tools & technologies

CloudReactTypeScript

About the role

Key responsibilities & impact

Build internal tooling, automations, and workflows to identify support-volume patterns, reduce manual effort, and increase team speed
Own engineering support end-to-end, including triaging issues, diagnosing root causes, and resolving problems
Write and ship code fixes directly when appropriate
Engage directly with customers on support issues and communicate technical issues, timelines, and resolutions
Partner with product and engineering to define improvements such as better error messages, smarter observability, and improved defaults
Quantify the impact of platform-support improvements and advocate for prioritization
Collaborate with product and engineering on a roadmap to reduce technical queries received by support
Work with customer support, onboarding, and payment operations teams to document workarounds and enable AI-assisted customer support
Own customer-facing documentation and ensure its accuracy and usefulness

Requirements

What you’ll need

Strong programming fundamentals and comfort working across the stack
Ability to read production code, trace bugs through logs, and ship code fixes independently
Proficiency in TypeScript, React, and NestJS
Experience with API integrations, webhooks, and cloud platforms
Excellent written communication, including explaining technical issues to technical and non-technical stakeholders
Self-directed, high ownership, and able to manage an open queue and triage by impact asynchronously across time zones
Familiarity with observability tooling such as Sentry, structured logging, and distributed tracing is a plus
Experience in fintech, payments, or developer-facing products is a plus

Benefits

Comp & perks

Fully remote, global team
High ownership and autonomy in an early-stage environment
Opportunity to shape cross-border payments and settlement infrastructure
Work alongside banks, licensed entities, regulators, and institutional partners
Upside associated with joining early
Backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and sovereign affiliates