Sphere Labs

Technical Customer Success

• Build internal tooling, automations, and workflows to identify support-volume patterns, reduce manual effort, and increase team speed
• Own engineering support end-to-end, including triaging issues, diagnosing root causes, and resolving problems
• Write and ship code fixes directly when appropriate
• Engage directly with customers on support issues and communicate technical issues, timelines, and resolutions
• Partner with product and engineering to define improvements such as better error messages, smarter observability, and improved defaults
• Quantify the impact of platform-support improvements and advocate for prioritization
• Collaborate with product and engineering on a roadmap to reduce technical queries received by support
• Work with customer support, onboarding, and payment operations teams to document workarounds and enable AI-assisted customer support
• Own customer-facing documentation and ensure its accuracy and usefulness

Explore Senior Software Engineer – Customer Success at Sphere Labs. Review requirements and application details.

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Senior Software Engineer – Customer Success