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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical troubleshooting skills and a methodical approach to resolving client issues while effectively communicating with clients and colleagues. Possesses a degree in Computer Science and a keen interest in technology, including AI, to enhance client support processes.
Highest-signal resume keywords
Technical TroubleshootingClient CommunicationOrganisational SkillsClient Needs AssessmentDocumentation Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Issue InvestigationClient SupportService Request ManagementUser Access ManagementPlatform Query Resolution
Soft Skills
CuriosityPersistenceClear CommunicationMethodical ApproachFollow-Through
Certifications & Qualifications
Degree in Computer Science
Industry Keywords
Client Support ProcessesAI TechnologySupport TicketsClient CoverageInternal Documentation
About the role
Key responsibilities & impact- Handle incoming client calls and support tickets
- Assess client needs and take appropriate next steps on service requests, platform queries, and reported faults
- Investigate and record technical issues, work towards resolution, and explain progress and next steps
- Carry out updates to client settings and user access, verifying changes are applied correctly
- Escalate cases to colleagues and specialists when deeper investigation is needed
- Help clients understand platform features and use them effectively in daily workflows
- Improve guidance and internal documentation based on support cases
- Suggest practical improvements to client support processes
- Work a light shift pattern to support client coverage, including public holidays where required
Requirements
What you’ll need- A degree in Computer Science or a related subject
- One year of experience after graduation in a technically focused role
- Active interest in technology, including AI, with examples of exploring or using it beyond work or formal study
- Curious, methodical approach to troubleshooting
- Persistence to understand problems and work through possible causes
- Clear spoken and written English
- Confidence communicating with clients and colleagues in-person at different levels of seniority
- Strong organisational skills and follow-through
- Focus on understanding client needs and moving requests towards resolution
Benefits
Comp & perks- Equity participation through the HMRC-approved EMI employee options scheme
- Continuous learning opportunities
- Professional development programs tailored to career growth
- Flexible working environment promoting work-life balance
- Supportive and innovative company culture
- Diversity, inclusivity, and teamwork