Sphere

Support Engineer

• Handle incoming client calls and support tickets
• Assess client needs and take appropriate next steps on service requests, platform queries, and reported faults
• Investigate and record technical issues, work towards resolution, and explain progress and next steps
• Carry out updates to client settings and user access, verifying changes are applied correctly
• Escalate cases to colleagues and specialists when deeper investigation is needed
• Help clients understand platform features and use them effectively in daily workflows
• Improve guidance and internal documentation based on support cases
• Suggest practical improvements to client support processes
• Work a light shift pattern to support client coverage, including public holidays where required

Explore Application Support Analyst – Trading System at Sphere. Review requirements and application details.