Technical Delivery Lead

SPHERE

. Manage implementations and upgrades of SPHEREboard, SPHERE’s identity intelligence platform .

Posted 11/5/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing identity security implementations and upgrades, with a strong focus on client engagement and delivery metrics. Proficient in leading technical teams and translating complex technical issues into business risks while ensuring effective communication with stakeholders.

Highest-signal resume keywords

Identity Security ManagementActive Directory ExpertiseClient Engagement LeadershipImplementation of Identity ProgramsTechnical Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Identity Governance Administration (IGA)Privileged Access Management (PAM)PowerShell ScriptingSQL QueryingInfrastructure ReadinessIntegration ConfigurationDelivery Metrics TrackingEnvironment MigrationDatabase ManagementTechnical Troubleshooting

Soft Skills

Coaching and DevelopmentRelationship BuildingRisk IdentificationConsensus BuildingCommunication Skills

Tools & Technologies

SPHEREboardAWSAzureCyberArkSailPointServiceNow CMDBLDAPUNIX/LinuxWindowsFile Systems

Industry Keywords

Enterprise SoftwareRegulated IndustriesFinancial ServicesUtilitiesHealthcareSaaS DeploymentsSelf-Hosted Deployments

Tech Stack

Tools & technologies

AWSAzureLinuxServiceNowSQLUnix

About the role

Key responsibilities & impact

Manage implementations and upgrades of SPHEREboard, SPHERE’s identity intelligence platform
Lead a delivery pod of technical engineers, Support resources, engineering resources, subcontractors, and client-assigned resources
Serve as the client’s primary point of contact from kickoff through go-live
Plan and run implementations, version upgrades, and environment migrations
Guide clients through infrastructure readiness, including permissions, network access, and database sizing
Configure, tune, and troubleshoot SPHEREboard integrations and scans
Validate identity data across directory, HR, and CMDB sources
Run pilot remediations to configure and demonstrate SPHEREboard remediation capabilities
Liaise with Engineering and Product on client needs and priorities
Lead, coach, and develop the delivery pod; set goals, accountability, and development plans
Forecast capacity across concurrent engagements and protect client commitments
Scale delivery through playbooks, readiness checklists, reusable scripts and configurations, and predictable timelines
Define completion criteria and transition clients to ongoing Support with documentation and sign-off
Track and improve delivery metrics such as time to production and upgrade cycle time
Manage subcontracted and partner delivery resources, including hours, budgets, technical quality, and change control
Enable clients through training and knowledge transfer
Build trusted relationships with technical and executive stakeholders
Identify risks, explain business impact, and recommend options
Partner with Sales, Product, and Support to align priorities and resolve obstacles
Review SOWs, effort estimates, scope, and change orders; support expansion opportunities
Report progress and delivery metrics to leadership

Requirements

What you’ll need

8+ years in identity security or infrastructure, including 5+ years delivering identity programs (PAM, IGA, or Active Directory)
Experience in a services or customer delivery role at an enterprise software company, implementing or upgrading that company’s own product
Proven player-coach who has led engineers and/or PMs while staying hands-on in client environments
Working fluency across Active Directory, LDAP, Entra, Windows, UNIX/Linux, databases, file systems, AWS, Azure, CyberArk, SailPoint, and ServiceNow CMDB
Hands-on depth in at least two areas, ideally Active Directory plus PAM or IGA
Understanding of privileged access, effective permissions, and account ownership
Comfortable navigating PowerShell scripts and SQL queries
Track record of standardizing delivery through playbooks, templates, or tooling
Working knowledge of SOWs, time and materials versus fixed fee, and change orders
Able to translate technical issues into business risk and teach client technical teams
Experience navigating complex enterprise stakeholder structures and building consensus
Based in the U.S. Eastern or Central time zone and able to travel to client sites as needed
Preferred: former identity engineer or architect who moved into delivery management
Preferred: Spanish speaking
Preferred: experience in regulated industries such as financial services, utilities, or healthcare
Preferred: experience delivering third-party commercially available software in SaaS and self-hosted deployments

Benefits

Comp & perks

Competitive compensation and benefits
Professional growth opportunities
Collaborative and rewarding culture
Opportunities to work alongside talented colleagues, customers, and industry partners