Senior ServiceNow Developer

Spinnaker Support

. Design, build, enhance, and deploy ServiceNow solutions and custom applications using established SDLC standards and out-of-the-box functionality where appropriate .

Posted 9/18/2026full-timeRemote • United StatesSenior💰 $125,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in designing, configuring, and developing ServiceNow solutions, with a strong focus on Customer Service Management applications and workflows. Proven ability to enhance platform integrity and support enterprise-scale implementations while ensuring adherence to established SDLC standards.

Highest-signal resume keywords

ServiceNow DevelopmentServiceNow CSM ConfigurationWorkflow DevelopmentServiceNow Certified System AdministratorServiceNow Certified Application Developer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentServiceNow CSM ConfigurationWorkflow DevelopmentCase Management EnhancementCustomer Service Portal DevelopmentKnowledge ManagementAgent WorkspaceEnterprise IntegrationsConfiguration ReviewRelease Management

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

ServiceNowNow AssistPredictive IntelligenceIntelligent Workflow Automation

Certifications & Qualifications

ServiceNow Certified System AdministratorServiceNow Certified Application DeveloperCertified Implementation Specialist, Customer Service Management

Industry Keywords

SDLC StandardsUAT SupportChange Review BoardEnterprise-Scale ImplementationsGlobal Business Operations

Tech Stack

Tools & technologies

SDLCServiceNow

About the role

Key responsibilities & impact

Design, build, enhance, and deploy ServiceNow solutions and custom applications using established SDLC standards and out-of-the-box functionality where appropriate
Translate business requirements into scalable technical solutions in partnership with the Business Analyst, platform stakeholders, and business teams
Configure and enhance ServiceNow CSM/TPSM modules, workflows, forms, rules, and user experiences
Review, validate, and improve partner-delivered configuration for quality, maintainability, and adherence to internal standards
Troubleshoot and resolve platform defects, workflow issues, and performance bottlenecks
Maintain platform integrity across production and non-production environments
Support UAT, release readiness, and Change Review Board processes
Work closely with the Business Analyst and business stakeholders to triage and resolve defects, support testing and user validation
Work alongside the external implementation partner through user acceptance testing, production deployment, and customer cutover before assuming full platform ownership
Own solution build, technical quality, environment promotion, and release management

Requirements

What you’ll need

5+ years of hands-on ServiceNow development experience
Experience supporting enterprise-scale ServiceNow implementations in a fast-growing global business
Strong hands-on experience designing, configuring, developing, and supporting ServiceNow CSM applications and workflows
Experience inheriting and stabilizing a ServiceNow environment originally implemented by a third party
Ability to review, understand, and improve existing configurations without introducing regression risk
Experience performing peer review of partner-delivered configuration, update sets, and release artifacts
Strong experience developing scalable workflows
Experience enhancing Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, and Enterprise integrations
Able to support working hours with overlap across EMEA or APAC business hours
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Certified Implementation Specialist, Customer Service Management (CIS-CSM) strongly preferred
Exposure to ServiceNow AI capabilities such as Now Assist, Predictive Intelligence, or intelligent workflow automation is a plus