Spinnaker Support

ServiceNow

• Design, build, enhance, and deploy ServiceNow solutions and custom applications using established SDLC standards and out-of-the-box functionality where appropriate
• Translate business requirements into scalable technical solutions in partnership with the Business Analyst, platform stakeholders, and business teams
• Configure and enhance ServiceNow CSM/TPSM modules, workflows, forms, rules, and user experiences
• Review, validate, and improve partner-delivered configuration for quality, maintainability, and adherence to internal standards
• Troubleshoot and resolve platform defects, workflow issues, and performance bottlenecks
• Maintain platform integrity across production and non-production environments
• Support UAT, release readiness, and Change Review Board processes
• Work closely with the Business Analyst and business stakeholders to triage and resolve defects, support testing and user validation
• Work alongside the external implementation partner through user acceptance testing, production deployment, and customer cutover before assuming full platform ownership
• Own solution build, technical quality, environment promotion, and release management

Senior ServiceNow Developer

• Provide remote-based SAP 4th-level support for global customers across various industries
• Resolve complex SAP Finance issues requiring expert-level business process, SAP configuration, and functional skills
• Develop strong support-based relationships with clients through excellent customer focus, communication, and friendly interaction
• Track issues from start to closure to continuously drive customer satisfaction
• Troubleshoot customer issues remotely using extensive SAP experience and analytical skills
• Provide occasional after-hours, weekend, and holiday support for urgent customer issues

Senior ServiceNow Developer

SAP Functional Architect – FICO, Global Tax