Spire Orthopedic Partners

Call Center Representative

• Serve as the initial point of contact through the call center
• Register all new patients and direct current patients
• Manage calls from patients requiring medical care and provide or gather necessary information
• Create, update, and access confidential patient data in EMR accurately
• Facilitate appointments by gathering demographic, referral source, and clinical information
• Observe telephone flow and offer or request assistance as needed
• Communicate with all departments to minimize wait times and provide high-quality customer service
• Perform other duties assigned by the manager

Call Center Agent – Part Time