Senior Director, Lender Success

Splash Financial

. Lead and grow lender partnerships and the team that supports them .

Posted 11/3/2026full-timeRemote • Ohio • United StatesSenior💰 $170,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and managing lender partnerships, with a strong focus on relationship-building, team leadership, and performance analysis. Capable of translating partner needs into actionable plans while leveraging data to drive decisions and outcomes.

Highest-signal resume keywords

Lender Partnership DevelopmentTeam ManagementRelationship-BuildingPerformance AnalysisLending Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementLoan Portfolio ManagementPerformance Metrics AnalysisBusiness DevelopmentPartnership Success Measurement

Soft Skills

Communication SkillsCoaching and DevelopmentStakeholder EngagementConflict ResolutionGoal Setting

Industry Keywords

Financial Institution PartnershipsLending OperationsData-Driven Decision MakingPartnership DevelopmentOperational Initiatives

About the role

Key responsibilities & impact

Lead and grow lender partnerships and the team that supports them
Build relationships with new lenders and help existing partners identify opportunities to grow with Splash
Work with the business development team to pursue aligned opportunities and guide partnership development from initial discussions through launch
Own key lender relationships, develop account plans, and lead performance, priorities, and expansion conversations
Set goals and expectations, coach and develop team members, and build consistent relationship-management practices
Partner with Product, Engineering, Operations, Legal, and Compliance on lender onboarding, partner initiatives, and escalated issues
Establish and track partnership-success measures, using data and lender feedback to guide decisions
Provide leadership visibility into opportunities, risks, and results
Partner with Credit to analyze performance trends and return on investment
Report to the SVP, Operations

Requirements

What you’ll need

Experience developing and managing lender or financial institution partnerships, with a track record of securing new relationships and growing existing accounts
Experience managing and developing a team, setting clear priorities, and holding people accountable for results
Strong relationship-building and communication skills, including experience working with senior stakeholders, navigating complex discussions, and resolving partner concerns
Experience leading initiatives across business, technical, and operational teams, with the ability to translate partner needs into clear requirements and action plans
An understanding of lending operations and the ability to use performance data, business judgment, and partner feedback to identify opportunities and make decisions
Experience with managing a loan portfolio with a deep understanding of the metrics that impact returns; must be comfortable with being the subject matter expert and the lead on presentation

Benefits

Comp & perks

Fully remote work freedom (for most roles)
Competitive salary packages
Flexible PTO + 9 company holidays
Equity: Share in our start-up success
Comprehensive and affordable insurance benefits
Paid parental leave for both caregivers
Essential modern equipment to get the job done
Fully paid Claude subscription to supercharge your work
401(k) for your future savings
Quarterly meet-ups: In person & virtual fun
Awesome Splash swag to flaunt your team spirit