Collections Officer

Splend

. Ensure incoming payments are accurately tracked and processed; monitor customer accounts, ensure timely invoicing, and collect payments .

Posted 9/25/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts, ensuring compliance with financial regulations, and effectively negotiating repayment solutions. Proficient in analyzing financial data to tailor recovery strategies and enhance collections processes.

Highest-signal resume keywords

Financial Systems KnowledgeDebt Collection ComplianceMicrosoft Excel ProficiencyCustomer Problem SolvingStrong Administration Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingAccount ReconciliationRisk AnalysisInvoicingCollections Strategy

Soft Skills

Excellent Communication SkillsProblem SolvingPositive Customer InteractionCollaborationInnovative Thinking

Tools & Technologies

MS Office SuiteGeneral Ledger Systems

Industry Keywords

FCA RegulationsFDCPA ComplianceAutomotive BackgroundDebt RecoveryEthical Debt Collection

About the role

Key responsibilities & impact

Ensure incoming payments are accurately tracked and processed; monitor customer accounts, ensure timely invoicing, and collect payments
Oversee and handle customer accounts that are past due or in default and prioritise collections efforts
Track overdue accounts, identify patterns of potential risks, send payment reminders and email follow-ups, and make calls to resolve outstanding balances
Match and post incoming payments to the correct invoice; ensure deposits are made accurately and ledger entries are up to date
Reconcile the in-house system with general ledger accounts and address billing or payment discrepancies with internal teams
Recover overdue payments, negotiate repayment solutions, and ensure recovery efforts comply with FCA regulations and ethical debt collections practices
Analyse overdue accounts to identify causes of non-payment and prioritise recovery efforts
Assess customers’ financial history, repayment behaviour, and risk levels to tailor recovery strategies
Ensure collections efforts adhere to applicable laws such as the FDCPA, FCA, or other local regulations
Serve as the primary point of contact for debtors, addressing concerns and providing guidance during negotiations

Requirements

What you’ll need

Knowledge of financial systems and regulations
Experience working in an automotive background
Capability in MS Office suite of products, specifically Microsoft Excel
Excellent numerical, written and communications skills
Can quickly and effectively solve customer problems
Presents a cheerful, positive manner with customers
Develop better, faster, or less expensive ways to do things
Works collaboratively with others to produce innovative solutions
Strong Administration skills

Benefits

Comp & perks

Bonus scheme: Opportunity to earn based on your performance
Annual leave: 25 days + bank holidays
Day off for your Birthday!
Dedicated Learning & Development platform
Private Health Insurance and Monthly Wellness Allowance
Employee Assistance Program