Splend

Sales

• Educate customers across our product suite offering and Splends points of difference.
• Educate customers on the benefits and potential earning and lifestyle that on-demand driving can offer and how we can support their journey.
• Help customers new to rideshare by booking them into our Splend Assist program and communicate the required documents to bring with them.
• Schedule appointments.
• Work closely with the operation and depot teams to ensure we are maximising all sales potentials and placing focus on specific products where required to meet stock demands and business goals.
• Maintain an unwavering high level of customer service in line with Splends values and passion for our customers.

Sales Executive

• Lead, coach and develop a team of 11 phone-based Sales Consultants across VIC and NSW, driving performance and career growth
• Help execute the Splend Global Excellence Sales program and embed best-practice processes and standards
• Drive sales growth, lead conversion, call quality and customer upgrades across the phone-based sales function
• Manage performance across multiple lead channels, ensuring the team is resourced and prioritised to maximise conversion and pipeline quality
• Use sales and pipeline data to inform performance decisions, coach consultants and ensure the CRM is leveraged for accurate reporting
• Participate in the Talent team introduction process to discuss background, aspirations and questions

Sales Manager – Contact Centre

Collections

• Ensure incoming payments are accurately tracked and processed; monitor customer accounts, ensure timely invoicing, and collect payments
• Oversee and handle customer accounts that are past due or in default and prioritise collections efforts
• Track overdue accounts, identify patterns of potential risks, send payment reminders and email follow-ups, and make calls to resolve outstanding balances
• Match and post incoming payments to the correct invoice; ensure deposits are made accurately and ledger entries are up to date
• Reconcile the in-house system with general ledger accounts and address billing or payment discrepancies with internal teams
• Recover overdue payments, negotiate repayment solutions, and ensure recovery efforts comply with FCA regulations and ethical debt collections practices
• Analyse overdue accounts to identify causes of non-payment and prioritise recovery efforts
• Assess customers’ financial history, repayment behaviour, and risk levels to tailor recovery strategies
• Ensure collections efforts adhere to applicable laws such as the FDCPA, FCA, or other local regulations
• Serve as the primary point of contact for debtors, addressing concerns and providing guidance during negotiations

Sales Executive

Sales Manager – Contact Centre

Collections Officer