Customer Service Representative, Zero-Hours Contract

Splend

. Act as the first point of contact for current and potential customers in Australia and the United Kingdom .

Posted 10/8/2026contractLondon • United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on building relationships and resolving issues effectively. Proficient in using Zoho CRM to manage customer interactions and maintain accurate records.

Highest-signal resume keywords

Customer Service ExperienceZoho CRM ProficiencyWritten And Verbal Communication SkillsProblem SolvingTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Positive AttitudeWillingness To HelpOrganizational Skills

Tools & Technologies

Zoho CRM

Industry Keywords

Customer InteractionCustomer Relationship ManagementCompliance MeasuresQualitative And Quantitative TargetsCustomer Solutions

About the role

Key responsibilities & impact

Act as the first point of contact for current and potential customers in Australia and the United Kingdom
Manage customer interaction queries, issues, questions and complaints
Record and update all customer interactions and communications in the CRM system
Contact customers proactively and reactively to manage vehicle servicing times before the due date
Build sustainable customer relationships and engage customers by going the extra mile
Meet personal and team qualitative and quantitative targets
Follow compliance measures and provide accurate verbal and written responses
Maintain accurate records in Zoho CRM
Collaborate with relevant departments to provide positive customer solutions
Support customer-facing teams and hubs across Australia and the United Kingdom

Requirements

What you’ll need

Minimum 1+ years’ experience in a customer service position
Natural problem solver
Superb written and verbal communication skills
Tech savvy and able to pick up new systems quickly
Cheerful, positive manner and willingness to help customers
Strong customer service focus and commitment to excellence
Effective time management and organisation skills
Experience using Zoho preferable
Must be able to work weekends and bank holidays as required
Comfortable working a zero-hours contract

Benefits

Comp & perks

Zero-hours contract offering flexibility to suit a range of schedules
Shifts available between 9am and 9pm Monday–Friday and weekends
Diversity and inclusion-focused workplace
Reasonable interview-process adjustments available