Area Coach

Splendid Hospitality Group

. Lead guest experience across 6–8 KFC restaurants in the Midlands .

Posted 10/27/2026full-timeRemote • United KingdomJunior💰 £50,000 - £55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strategic leadership and commercial acumen to drive operational excellence and enhance guest experience across multiple restaurant locations. Capable of talent development, performance management, and fostering a strong sales culture while ensuring compliance with health and safety standards.

Highest-signal resume keywords

Strategic LeadershipCommercial AcumenPeople LeadershipMulti-Site Operational ExperienceGuest-Focused Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance AnalysisProfit PlanningSales Growth StrategiesProcess ImprovementHealth & Safety ComplianceFood Safety Compliance

Soft Skills

Talent DevelopmentStakeholder InfluenceCollaborationCoachingFeedback Management

Tools & Technologies

Guest Reporting Tools

Certifications & Qualifications

Full UK Driving Licence

Industry Keywords

Restaurant ManagementBrand StandardsCommunity InitiativesOperational StandardsPerformance Metrics

About the role

Key responsibilities & impact

Lead guest experience across 6–8 KFC restaurants in the Midlands
Lead 200–400 team members and oversee an area generating £12m–£20m in sales
Use guest reporting tools to identify drivers and blockers and improve core metrics
Drive operational standards through coaching, routines, feedback and process improvement
Build people capability and manage performance across the area
Identify, develop and succession-plan talent
Support Restaurant General Managers and champion culture and recognition initiatives
Develop profit plans and drive sustainable profit growth
Analyse area and restaurant performance and create commercial action plans
Grow sales channels and embed a sales culture
Ensure Health & Safety and Food Safety compliance and minimise brand risk
Partner with internal customers and external partners to improve guest experience
Build local community relationships and support community initiatives

Requirements

What you’ll need

Strategic leadership and ability to set a clear area vision and turn priorities into action
Commercial acumen and ability to analyse performance data and identify trends
People leadership, talent development and performance management
Guest-focused approach and commitment to high brand standards
Strong multi-site operational experience
Ability to influence stakeholders and collaborate across Operations and the People team
Comfortable working remotely and managing competing priorities across a geographically dispersed area
At least 18 months’ multi-site management experience
Full UK driving licence
Flexibility to travel across the area
Flexibility on location is advantageous

Benefits

Comp & perks

Employee Assistance Programme (EAP) with confidential wellbeing support and 24/7 access to remote GP appointments
Hotel room discounts, including discounted rates for friends and family
Food and beverage discounts across hotels
Life Assurance
Salary Sacrifice Car Scheme with a fully insured and maintained car
Stream access to earned wages up to 50% and Highstreet discounts
Auto-enrolment into the company pension scheme
Learning and Development opportunities