splose

Customer Support

• Act as the first point of contact for customers, primarily through chat, in line with defined SLAs
• Manage high-volume general support, billing, and subscription enquiries
• Provide first-level technical and account support, troubleshoot issues, and escalate complex cases
• Coordinate data imports for small businesses, including collecting required information, validating data, and ensuring smooth execution
• Develop and maintain strong product knowledge to support customers and guide best-practice platform usage
• Communicate timelines, outcomes, and platform capabilities clearly and professionally
• Apply structured problem solving and triage to determine appropriate resolutions
• Contribute to SLA adherence, resolution-time, and customer-satisfaction metrics
• Identify recurring issues, customer pain points, and process inefficiencies, providing feedback to Product, Engineering, and Customer Success teams
• Collaborate with internal teams to resolve issues, improve workflows, and enhance customer experience
• Support management and resolution of critical issues, including system incidents and high-impact cases
• Improve support processes, documentation, and internal workflows
• Participate in team huddles and reviews to share insights and align priorities

Explore Customer Support Specialist at splose. Review requirements and application details.