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Tech Stack
Tools & technologiesCyber SecurityDNSTCP/IP
About the role
Key responsibilities & impact- Provide day-to-day technical support for Spok employees across Windows endpoints, Microsoft 365, authentication, and corporate applications
- Deploy, configure, maintain, and troubleshoot corporate Windows 11 endpoints
- Troubleshoot Cisco VPN and other secure remote-access technologies
- Process and resolve Salesforce IT support cases based on business priority and service expectations
- Create and maintain technical documentation, troubleshooting procedures, and operational knowledge
- Administer user accounts, computer accounts, security groups, licenses, and access within Microsoft Entra ID, Active Directory, and Microsoft 365
- Support employee onboarding, offboarding, and access changes using security and least-privilege practices
- Support endpoint configuration, application deployment, patching, and device management through Microsoft Intune and related technologies
- Identify opportunities to automate repetitive operational tasks using PowerShell and other administrative tools
- Monitor, investigate, and remediate endpoint and account security issues using enterprise-grade security tooling
- Support privileged access and secure administrative workflows within privilege management and privileged remote access toolsets
- Troubleshoot authentication and access issues and assist with identity and access reviews involving MFA, IAM, and Conditional Access policies
- Participate in vulnerability remediation across corporate endpoints and systems
- Support projects implementing and maintaining security controls, endpoint hardening, identity improvements, and access-control initiatives
- Educate employees on secure computing practices across managed and BYOD devices
Requirements
What you’ll need- Associate degree or higher in Computer Science, Information Technology, Cybersecurity, Network Engineering, Information Security, or a related field, and 2–5 years of experience working in IT operations, systems administration, or a similar role
- Equivalent combination of education and relevant experience accepted
- Experience supporting Microsoft Windows 10/11 environments
- Experience troubleshooting endpoint, application, authentication, and user-access issues
- Familiarity with the Principle of Least Privilege and Role-Based Access Control
- Familiarity with endpoint security, patch management, and vulnerability management
- Basic understanding of identity and access management, Multi-Factor Authentication, and modern authentication practices
- Familiarity with Microsoft 365 applications and services, including Outlook and Teams
- Basic understanding of TCP/IP, DNS, VPNs, and remote connectivity
- Strong troubleshooting, problem-solving, and written/verbal communication skills
- Strong customer service skills and ability to work effectively with technical and non-technical employees
- Ability to independently research technical issues and learn new technologies
- Ability to balance end-user support with project-based and security-focused operational work
Benefits
Comp & perks- Competitive compensation
- Health, pharmacy, vision, and dental care plans
- Health savings account option
- Wellness benefits
- Financial wellness benefits
- Retirement benefits
- Family support benefits
- Continuing education
- Time off benefits
- Flexible work arrangements supporting work-life balance
- Learning and development opportunities