Spok

Operations

• Provide day-to-day technical support for Spok employees across Windows endpoints, Microsoft 365, authentication, and corporate applications
• Deploy, configure, maintain, and troubleshoot corporate Windows 11 endpoints
• Troubleshoot Cisco VPN and other secure remote-access technologies
• Process and resolve Salesforce IT support cases based on business priority and service expectations
• Create and maintain technical documentation, troubleshooting procedures, and operational knowledge
• Administer user accounts, computer accounts, security groups, licenses, and access within Microsoft Entra ID, Active Directory, and Microsoft 365
• Support employee onboarding, offboarding, and access changes using security and least-privilege practices
• Support endpoint configuration, application deployment, patching, and device management through Microsoft Intune and related technologies
• Identify opportunities to automate repetitive operational tasks using PowerShell and other administrative tools
• Monitor, investigate, and remediate endpoint and account security issues using enterprise-grade security tooling
• Support privileged access and secure administrative workflows within privilege management and privileged remote access toolsets
• Troubleshoot authentication and access issues and assist with identity and access reviews involving MFA, IAM, and Conditional Access policies
• Participate in vulnerability remediation across corporate endpoints and systems
• Support projects implementing and maintaining security controls, endpoint hardening, identity improvements, and access-control initiatives
• Educate employees on secure computing practices across managed and BYOD devices

IT Operations Analyst II

Manager

• Lead the Platform and Voice Connect engineering team within the Care Connect Suite
• Partner with Product Management and the Platform Architect to define priorities, architecture, and delivery plans
• Provide technical direction for Kubernetes-based Platform architecture, deployment models, and Voice Connect IVR design
• Own key architecture components and guide engineering execution across platform and voice workstreams
• Lead Scrum/SAFe planning, backlog management, dependency coordination, and delivery risk tracking
• Ensure releases meet quality, security, compliance, documentation, testing, and deployment standards
• Lead production issue resolution and support lifecycle activities from design through modernization
• Manage and mentor distributed engineering and QA teams while promoting accountability and technical excellence

IT Operations Analyst II

Platform Development Manager