Sportsman's Guide

Customer Success Manager

• Own engagement, satisfaction, and retention for the existing Insiders Club membership base
• Build onboarding that gets new members to real value immediately and own onboarding CSAT
• Own the subscription lifecycle end to end, including dunning and payment retries
• Own renewal outcomes across billing cycles
• Track member health signals and proactively reach out before members disengage
• Own the save flow for voluntary cancellations and deploy appropriate offers
• Recover members lost to failed payments and distinguish payment failure from lost interest
• Own member engagement and sentiment and fix friction across teams
• Own CSAT and NPS and close the loop on findings
• Identify members ready for upgrades and hand them to Sales as warm, qualified leads
• Partner with Sales on growth programs such as referrals
• Protect future reactivation and referral value during cancellations
• Drive member retention and engagement as the primary KPI

Explore Member Success Manager at Sportsman's Guide. Review requirements and application details.