Afterhours Driver Support Specialist

Spotter Labs

. Act as the primary contact for drivers experiencing issues during night shifts .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and problem-solving skills to effectively address driver concerns and ensure smooth operations in logistics. Proficient in using logistics software and communication tools to facilitate efficient issue resolution.

Highest-signal resume keywords

Proven Sales ExperienceStrong Verbal Communication SkillsStrong Written Communication SkillsLogistics Software UnderstandingAbility To Work Independently

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyInitiativeProblem-SolvingAbility To Present Complex Information

Tools & Technologies

TMSSlack

Industry Keywords

LogisticsTransportationBroker CommunicationLoad Management

About the role

Key responsibilities & impact

Act as the primary contact for drivers experiencing issues during night shifts
Listen to driver concerns, empathize, and resolve issues efficiently
Use company communication channels, including Slack, to tag appropriate dispatchers and drivers
Assist with load, receiver, and shipper issues after hours
Use the TMS to identify load numbers
Contact brokers to obtain necessary directions
Help drivers reach destinations smoothly and keep operations on track

Requirements

What you’ll need

Proven sales experience, preferably in logistics, transportation, or a related field
Strong verbal and written communication skills
Ability to present complex information clearly
Ability to work independently and take initiative
Comfortable using computer software tools
Understanding of basic logistics software solutions
Ability to think on your feet and address potential partner concerns effectively
Weekend shifts required

Benefits

Comp & perks

Two-week comprehensive training course with a $150 per week stipend
Attractive commission structure
Up to 10 days per year of paid time off
Career advancement opportunities
Innovative, collaborative culture
8-hour shifts
Two rest days every week