Spotter Labs

Customer Support

• Act as the primary contact for drivers experiencing issues during night shifts
• Listen to driver concerns, empathize, and resolve issues efficiently
• Use company communication channels, including Slack, to tag appropriate dispatchers and drivers
• Assist with load, receiver, and shipper issues after hours
• Use the TMS to identify load numbers
• Contact brokers to obtain necessary directions
• Help drivers reach destinations smoothly and keep operations on track

Afterhours Driver Support Specialist

Pre-sales Engineer

• Receive and manage leads provided by the company
• Make outbound calls to truck drivers and owner-operators
• Handle calls in a customer-centered and professional manner
• Address questions and concerns effectively
• Gather information to create detailed profiles
• Complete a minimum of 8 profiles each day
• Use CRM tools to track interactions and maintain accurate records
• Communicate with the recruitment team for seamless lead transitions
• Ensure information collected during calls is complete and accurate
• Respond to leads within 24 hours of receipt
• Maintain accurate and up-to-date CRM records

Afterhours Driver Support Specialist

Pre-Sales Cold Caller