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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in outbound calling and customer-centered communication, with a strong focus on relationship-building and accurate data management using CRM tools. Proven ability to meet daily targets in a fast-paced environment while maintaining attention to detail.
Highest-signal resume keywords
Outbound Calling ExperienceB2C Sales ExperienceCRM Tools ProficiencyCustomer Service SkillsTrucking Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingProfile CreationLead ManagementData EntrySales Tracking
Soft Skills
Verbal CommunicationOrganizational SkillsTime ManagementAttention to DetailMultitasking
Tools & Technologies
SalesforceHubSpotCRM Tools
Certifications & Qualifications
High School Diploma
Industry Keywords
TruckingLogisticsB2C SalesCustomer-Centered Approach
About the role
Key responsibilities & impact- Receive and manage leads provided by the company
- Make outbound calls to truck drivers and owner-operators
- Handle calls in a customer-centered and professional manner
- Address questions and concerns effectively
- Gather information to create detailed profiles
- Complete a minimum of 8 profiles each day
- Use CRM tools to track interactions and maintain accurate records
- Communicate with the recruitment team for seamless lead transitions
- Ensure information collected during calls is complete and accurate
- Respond to leads within 24 hours of receipt
- Maintain accurate and up-to-date CRM records
Requirements
What you’ll need- At least 1–2 years of fast-paced outbound calling and B2C sales experience
- Experience with customer-centered call handling
- Familiarity with CRM tools such as Salesforce, HubSpot, or similar
- Previous experience in the trucking or logistics industry is preferred
- Excellent verbal communication skills
- Strong customer service and relationship-building skills
- Ability to confidently conduct outbound calls and engage potential candidates
- Strong organizational and time management abilities
- Ability to multitask and meet daily targets
- Attention to detail for accurate profile creation
- Ability to work independently in a fast-paced environment
- High school diploma or equivalent
- Reliable internet and phone connection
- Flexibility to adapt to changing lead volumes and priorities
- Ability to manage daily call volumes effectively
- Strong commitment to providing a professional and customer-focused experience
Benefits
Comp & perks- Fully remote work arrangement
- Reliable internet and phone connection required for remote work