Clinical Care Navigator, Overnight

Spring Health

. Provide in-the-moment clinical support, psychoeducation, referrals, and resources through a clinical phone queue .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $33 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis assessment, safety planning, and motivational interviewing while providing clinical support and coordinating care with various stakeholders. Proficient in documentation, communication, and compliance within a clinical setting.

Highest-signal resume keywords

LCSWCrisis AssessmentMotivational InterviewingSolution-Focused InterventionsClinical Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis SupportSafety PlanningCBTMindfulnessClinical Care ExperienceActive ListeningCare CoordinationTech-Related Tasks

Soft Skills

Excellent CommunicationCritical ThinkingMultitaskingFlexibility

Tools & Technologies

Computer PlatformsEmail Communication

Certifications & Qualifications

LMFTLPCLicensed Psychologist

Industry Keywords

Clinical SupportPsychoeducationCare ManagementComplianceEthical Standards

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Provide in-the-moment clinical support, psychoeducation, referrals, and resources through a clinical phone queue
Use active listening, motivational interviewing, and solution-focused approaches to engage members
Assess risk and provide crisis support, safety planning, and follow-up with high-risk members
Recommend action plans and coordinate care with therapists, coaches, physicians, and external resources
Provide after-hours support to members and leaders seeking services or connection to internal and global teams
Complete professional documentation and communicate with members and providers by email
Follow care-management outreach protocols and identify barriers or disruptions to care
Coordinate with Spring Health providers and Provider Operations
Collaborate with Care Support, Benefits/Billing, and Product teams
Participate in staff meetings, case consultations, and trainings
Assist with onboarding and mentoring new team members
Follow confidentiality, compliance, ethical, and company standards

Requirements

What you’ll need

LCSW, LMFT, LPC, or licensed psychologist
Minimum of 2+ years of direct clinical care experience
Expertise in crisis assessment and safety planning
Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions
Availability for Sunday–Thursday, 12am–8am ET or equivalent local time
Flexibility for occasional shift changes
Availability to work holidays coinciding with scheduled shifts
Ability to work independently and exercise strong critical thinking
Fully engaged and free from interruptions for the duration of the shift
Excellent listening, written, and verbal communication skills
Ability to use various computer platforms, learn new systems, and complete tech-related tasks efficiently
Ability to multitask and context switch

Benefits

Comp & perks

Health, Dental, Vision benefits start on your first day
Individual One Medical account valued at $199/year per user
HSA and FSA plans available
Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents
Competitive paid time off, including vacation, sick leave, and company holidays
Gympass wellbeing benefit with coaching and budget management
Four-week fully paid sabbatical after four years
4–4.5 months of fully paid parental leave
Sponsored Bright Horizons child care, backup care, and elder care
Fertility care support through Carrot and $4,000 reimbursement for related fertility expenses
Employer-sponsored 401(k) match of up to 2% after 90 days
Flexible work arrangements
Up to $1,000 professional development reimbursement per calendar year
$200 per year donation matching