Spring Health

Program Manager

• Lead program management across a portfolio of Alma projects, including planning, timelines, stakeholder alignment, and follow-through
• Flex across Alma initiatives as priorities evolve and establish structure for new or ambiguous workstreams
• Serve as a primary operational lead, driving progress against commitments, milestones, and service expectations
• Clarify priorities, owners, decision points, and next steps across workstreams and teams
• Track program progress, risks, and dependencies, escalating issues early with mitigation plans
• Collaborate with Analytics, Marketing, Product, Operations, and other partners
• Align stakeholders on timelines, dependencies, handoffs, and readiness needs
• Review and integrate cross-functional inputs so plans and materials reflect account and program context
• Support readiness, change management, and adoption for internal and external stakeholders
• Partner on reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments
• Build and improve program management processes, tools, and operating rhythms across Alma
• Manage program priorities with clear plans, ownership, and follow-through
• Surface and address risks and issues with practical mitigation plans
• Improve visibility, accountability, and consistency without unnecessary overhead

Product Manager

• Own the roadmap and strategy across the AI/ML Platform and AI Trust & Safety pods
• Run continuous discovery across product, clinical, engineering, legal, and data science teams
• Translate use cases, workflow gaps, and safety risks into a prioritized roadmap
• Prioritize investments based on business impact and define platform and safety performance standards
• Measure and report the impact of platform infrastructure investments
• Drive responsible use of Spring’s clinical data assets to improve AI performance and safety
• Partner with ML engineers and data scientists on platform capabilities and safety/evaluation tooling
• Define operational approval gates and rollout plans for AI features before production deployment
• Drive development of Spring’s external AI safety benchmark, VERA-MH
• Establish Spring as a recognized leader in AI safety within mental health care

Lead Product Manager – AI Safety and Platform

Therapist

• Provide on-site support to managers, people teams, and members at the customer location in Huntsville, Alabama, from 8 a.m. to 4 p.m. local time
• Provide management consultation to enhance employee wellbeing and workplace effectiveness
• Assess referred employees and determine Service Agreements and Recovery Plans
• Monitor engagement in mandatory Drug Free Workplace referrals
• Deliver critical incident response services
• Conduct trainings and facilitate Spring Health benefit promotion events
• Develop expert-level understanding of the customer benefit ecosystem and support programs
• Provide solution-focused employee mental health counseling, consultation, support, and resource connection
• Complete internal training and assignments and attend Clinical Team meetings
• Follow policies and maintain confidentiality, compliance, and ethical standards
• Assess risk and manage member and organizational crises through in-the-moment support, triage, safety planning, and follow-up
• Identify and resolve barriers or disruptions to care with leadership support
• Maintain accurate documentation meeting risk management and regulatory requirements
• Report to the Spring Health Clinical Manager
• Perform other responsibilities supporting the role

Workplace Mental Health Consultant – Therapy

Director

• Drive strategy and the analytical framework for growing and measuring Spring Health and Alma’s combined network of 40,000+ providers
• Determine where and how the provider network should grow while improving network efficiency and provider experience
• Define network-health frameworks and metrics, including supply-demand balance, capacity, utilization, retention, and provider satisfaction
• Translate network insights into priorities and actions that improve growth, access, provider experience, and efficiency
• Partner with Provider Operations, Product, Data, Clinical, Commercial, Data Science, and BI teams
• Set the Provider Operations analytical agenda and build forecasting, reporting, and insights to anticipate network needs
• Use AI and automation to accelerate analysis, reduce manual reporting, identify network opportunities, and increase strategic capacity
• Develop scalable analytical and predictive capabilities for network management
• Lead and develop three Senior Business Analysts
• Build proactive, scalable ways of working for a large and complex provider network
• Achieve provider growth and capacity targets in markets and segments where supply is most needed
• Improve supply-demand, capacity, utilization, access, provider retention, satisfaction, and network-efficiency metrics

Director, Network Strategy – Analytics

Operations

• Define and drive provider experience strategy across Spring Health and Alma
• Identify and remove friction across the provider journey
• Represent provider perspectives using data, feedback, and frontline insights
• Build mechanisms to understand provider sentiment and translate insights into measurable improvements
• Lead provider support operations and expand self-service and AI-enabled support
• Own provider enablement and change management for new products, workflows, tools, and policies
• Partner with Product, Engineering, Clinical, Medical Affairs, Marketing, and Provider Operations
• Build scalable programs supporting practice growth, network engagement, and high-quality care
• Develop provider engagement and retention strategies across both networks
• Lead provider performance programs involving metrics, feedback loops, coaching, and interventions
• Translate drivers of provider satisfaction, retention, and practice success into operational improvements
• Lead and develop a multidisciplinary team spanning provider support, enablement, performance, and clinical expertise
• Improve provider satisfaction/NPS and retention
• Improve providers’ ability to build and sustain practices
• Deliver fast, high-quality provider support resolution
• Drive adoption of products, tools, workflows, and policies
• Enable consistent, high-quality member experiences

Senior Director, Provider Experience Operations

Executive Assistant

• Provide high-level administrative and strategic support to executives
• Anticipate leaders’ needs and prepare meeting materials, briefing documents, and agenda items
• Monitor deadlines and follow up on action items
• Be reachable outside regular working hours as needed
• Support the design and execution of department All Hands meetings
• Manage executive calendars, interview scheduling, appointments, and internal/external meetings
• Keep leaders informed of commitments and responsibilities
• Act as a barometer for issues and keep leaders updated
• Optimize schedules and resolve conflicting priorities
• Liaise between leaders and internal/external stakeholders
• Handle correspondence, emails, and phone calls professionally and confidentially
• Facilitate communication between leaders and internal departments
• Draft, proofread, and edit memos, reports, presentations, and emails
• Arrange complex travel itineraries, including flights, accommodations, ground transportation, and visas
• Coordinate logistics for meetings, conferences, and onsite/offsite events
• Organize and maintain confidential information, documents, and files
• Conduct research and prepare reports and presentations
• Manage weekly expense reporting and reimbursement
• Perform delegated tasks, appointment-calendar maintenance, and day-to-day errands
• Anticipate personal needs and handle unexpected situations

Senior Executive Assistant

Data Analyst

• Deliver analyses and dashboards to customers and internal stakeholders to communicate Spring Health’s impact
• Analyze different data sources, build expertise, and develop creative stakeholder-focused solutions
• Develop a deep understanding of Spring Health products and their impact narratives
• Collaborate with Product to evolve the customer data story and expand standard reporting
• Identify opportunities to automate and scale commonly requested reports and data sets
• Work with the data stack, including Snowflake, Looker, dbt, and Hex
• Review reports and data sets for consistency and quality
• Complete requests promptly while maintaining high quality
• Bring ideas that reduce manual data pulling
• Support dashboards and analyses that deliver ongoing stakeholder value

Data Analyst II, Customer Reporting

• Own the end-to-end product strategy, roadmap, and business impact for seven Platform Intelligence teams
• Lead and develop Product Managers across the Platform and Intelligence pillars
• Set standards for strategic thinking, solution definition, and cross-functional influence
• Build a cohesive PM organization able to navigate speed-versus-reliability tradeoffs
• Drive unified prioritization across transactional systems and AI/data capabilities
• Identify and champion platform and infrastructure investments that create competitive differentiation
• Align executive stakeholders across engineering, clinical, legal, and product leadership
• Translate technical constraints and opportunities into business language
• Ensure platform reliability and performance meet service-level standards
• Increase adoption of AI/ML and data platform capabilities and reduce time-to-ship
• Enable smarter, more personalized member experiences
• Ensure platform architecture remains flexible, composable, and adaptable to changing requirements

Senior Director, Product, Platform Intelligence

• Define the product vision, strategy, and roadmap for Spring Health’s provider platform
• Develop a deep understanding of provider needs across care-delivery, practice, and caseload models
• Create a flexible provider experience supporting clinical care, practice management, referrals, scheduling, documentation, billing, and payments
• Simplify fragmented workflows and create a cohesive provider journey
• Lead the evolution of mature products and platform capabilities while maintaining reliability, provider trust, and continuity of care
• Partner with provider operations, network, clinical, finance, and commercial leaders
• Lead cross-functional teams across design, engineering, data, operations, clinical, and go-to-market functions
• Establish product adoption and change management across a large provider network
• Use provider research, behavioral data, competitive intelligence, and financial analysis to identify unmet needs and investment tradeoffs
• Define and measure success across provider retention, platform engagement, administrative efficiency, payment experience, caseload growth, and care continuity
• Communicate product strategy, sequencing, risks, and tradeoffs to senior executives and cross-functional stakeholders
• Achieve provider-platform business growth targets through a phased roadmap
• Improve provider retention, satisfaction, engagement, and adoption
• Build a scalable platform foundation for future growth, innovation, and operational efficiency

Principal Product Manager – Provider Platform

Financial Planning and Analysis

• Serve as primary finance business partner to the Chief Customer Officer and leadership teams across Customer Success, Care Operations, Operations Intelligence, Global, Implementation, and Member Engagement Strategy
• Lead annual budgeting, long-range planning, and recurring forecasting for the CCO organization
• Own monthly budget-versus-actual analysis and articulate performance drivers, risks, opportunities, and corrective actions
• Build and maintain financial models connecting operating drivers to P&L, balance sheet, and cash flow outcomes
• Deliver forecasts and ad hoc analyses for business needs and strategic priorities
• Translate operating performance, customer trends, and priorities into financial insights and recommended actions
• Support executive decision-making through scenario modeling, investment analysis, and strategic recommendations
• Evaluate resource allocation, efficiency initiatives, and growth opportunities
• Identify, build, and scale AI-enabled workflows for forecasting, variance analysis, scenario modeling, reporting, and financial analysis
• Track AI workflow adoption and impact on planning efficiency, reporting speed, forecast quality, and responsiveness
• Build scalable reporting and planning processes
• Partner with FP&A, Accounting, and data teams to maintain accuracy and alignment across systems
• Drive continuous improvement in financial processes, tools, and reporting
• Own FP&A planning, forecasting, reporting, and analysis for the company’s balance sheet and cash flow statement

Senior Manager, FP&A

• Drive international operational strategy and partner with product, legal, and clinical teams to scale Spring Health's international footprint
• Orchestrate global delivery networks and optimize service reliability across 200+ international markets
• Align cross-functional, matrixed teams to deliver mental healthcare infrastructure to members, customers, and providers worldwide
• Shape the long-term global expansion roadmap, focusing on service delivery excellence and expansion
• Act as an internal general manager aligning organizational capabilities with market needs
• Partner with Go-To-Market teams to identify operational readiness capabilities that accelerate revenue generation and market entry
• Build operational rigor, standardization, and process excellence across international fulfillment and support channels
• Champion local market customization and regional delivery models for culturally relevant and clinically compliant care
• Build relationships with regional providers and strategic fulfillment networks globally
• Balance international regulatory, legal, and operational trade-offs for safe cross-border service delivery
• Resolve cross-functional operational roadblocks and manage international dependencies under changing market conditions
• Audit and optimize regional operational processes to eliminate inefficiencies and improve service velocity
• Meet or exceed revenue expansion and retention goals
• Improve operational efficiency, reduce care support and fulfillment costs, and raise quality standards
• Execute and scale the in-house care delivery infrastructure roadmap across international target regions

Vice President, Global Strategy – Operations

Data Scientist

• Lead the end-to-end analytical strategy to improve engagement and outcomes across Spring Practice
• Apply AI, predictive modeling, classification, and clustering to improve member scheduling, provider matching, and care coordination workflows
• Design and execute rapid experimentation roadmaps to test, validate, and scale workflow improvements
• Use quasi-experimental approaches to measure impact and analyze results
• Provide recommendations on initiatives to pursue and influence product strategy
• Serve as an embedded data scientist within the Care pod
• Partner with product management and design to influence roadmaps and define success metrics
• Work with large, multi-source datasets, perform feature engineering, and uncover novel insights
• Coordinate with the partnered Analytics Engineer and Data Analyst embedded with Care
• Drive improvements in Spring Practice engagement, utilization, workflow efficiency, and experiment velocity

Senior Data Scientist

Care Navigator

• Provide in-the-moment clinical support, psychoeducation, referrals, and resources through a clinical phone queue
• Use active listening, motivational interviewing, and solution-focused approaches to engage members
• Assess risk and provide crisis support, safety planning, and follow-up with high-risk members
• Recommend action plans and coordinate care with therapists, coaches, physicians, and external resources
• Provide after-hours support to members and leaders seeking services or connection to internal and global teams
• Complete professional documentation and communicate with members and providers by email
• Follow care-management outreach protocols and identify barriers or disruptions to care
• Coordinate with Spring Health providers and Provider Operations
• Collaborate with Care Support, Benefits/Billing, and Product teams
• Participate in staff meetings, case consultations, and trainings
• Assist with onboarding and mentoring new team members
• Follow confidentiality, compliance, ethical, and company standards

Clinical Care Navigator, Overnight

• Develop and implement a comprehensive sales strategy to promote Spring Health's mental health services to federal entities
• Identify and prioritize target agencies, departments, and opportunities within the federal government
• Build and maintain relationships with government officials, agency leaders, and decision-makers
• Attend industry conferences, meetings, and events to network and promote Spring Health’s services
• Drive the entire sales process from prospecting to securing federal contracts and achieving sales and revenue goals
• Prepare and deliver presentations, proposals, and contracts to prospective clients
• Collaborate with marketing to develop targeted campaigns and sales materials
• Conduct market research on industry trends, competitive landscape, and opportunities
• Monitor and report on sales performance, pipeline development, and market trends
• Potentially hold a small geography for the SLED portfolio
• Meet and exceed annual pipeline generation targets
• Meet and exceed annual sales targets
• Report to the VP Sales, Public Sector
• Occasional travel may be required

Public Sector Accounts Director

Accountant

• Report to the Accounting Manager
• Support day-to-day accounting operations, month-end close processes, and financial reporting
• Prepare and post journal entries, accruals, reclasses, and recurring entries with complete supporting documentation
• Own assigned bank and balance sheet reconciliations, investigate discrepancies, and resolve or escalate open items
• Support monthly, quarterly, and year-end close processes by completing assigned tasks accurately and on schedule
• Maintain general ledger schedules for cash, prepaid expenses, fixed assets, payroll, and other assigned accounting areas
• Prepare balance sheet and income statement fluctuation analyses and explain material or unusual activity
• Partner with Accounts Payable, Payroll, FP&A, Procurement, and business teams to improve financial data completeness and accuracy
• Follow U.S. GAAP, company accounting policies, and internal controls; surface risks or inconsistencies before reporting
• Document recurring workflows and improve accounting processes using systems, automation, and AI while validating outputs and protecting confidential information
• Contribute to finance system enhancements, special projects, and other priorities as the company and accounting organization scale
• Complete assigned close work by agreed deadlines
• Advance at least one meaningful accounting workflow improvement each quarter
• Provide timely, clear answers to finance and business partners and surface potential issues before reporting deadlines