Global Care Navigator, French-Speaking

Spring Health

. Support members through their mental health care journey and connection to care .

Posted 11/12/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$72,800 - CA$83,720 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mental health care coordination, crisis management, and patient interaction, with a strong emphasis on confidentiality and compliance. Proficient in conducting clinical assessments and developing actionable care plans while providing high-touch customer service.

Highest-signal resume keywords

Masters Degree In Behavioral HealthLicensure Or Certification As CounselorDirect Clinical Care ExperienceFluency In French CanadianCrisis Management And Triage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Needs AssessmentCare CoordinationTechnical TroubleshootingAppointment SchedulingCrisis Resource ResearchDocumentation In EnglishSafety PlanningMotivational AssistanceService ExplanationMember Crisis Assessment

Soft Skills

EmpathyExcellent Written CommunicationExcellent Verbal CommunicationFlexibilityHigh-Touch Customer Service

Tools & Technologies

Online Documentation SystemsMultiple Computer Platforms

Certifications & Qualifications

Licensed PsychologistRegistered Social WorkerCertified Psychotherapist

Industry Keywords

Mental Health CareSubstance UseFamily ConcernsCompliance StandardsEthical Standards

About the role

Key responsibilities & impact

Support members through their mental health care journey and connection to care
Respond to incoming phone, chat, and email interactions in fluent languages
Manage care coordination, including platform signup, technical troubleshooting, intake information, appointment scheduling and cancellation, and service explanations
Conduct clinical needs assessments and develop action plans
Refer members to appropriate levels and modalities of care
Assess and manage member crises, including suicide risk, through in-the-moment support, triage, safety planning, and follow-up
Provide consultation, psycho-education, empathy, and motivational assistance for mental health, substance use, and family or relationship concerns
Engage in management consultation intake for global members and customers
Identify and resolve barriers to care, technical issues, and other member or provider issues
Research and document crisis resources for members in different countries
Learn and follow current and new workflows, policies, and training
Summarize patient interactions in English in online documentation systems
Coordinate with internal teams to identify, report, and resolve issues
Participate in staff meetings, case consultations, training, and special internal projects
Follow confidentiality, compliance, and ethical standards

Requirements

What you’ll need

Masters degree in a behavioral health field
Licensure or certification as a counselor, social worker, psychotherapist, or psychologist
Psychologist, Registered Social Worker, or Psychotherapist with a masters degree and appropriate credentials in Canada
Minimum of 2+ years of direct clinical care experience post licensure
Excellent written and verbal English
Fluency in French Canadian
Comfortable interacting with members worldwide
Comfortable using multiple computer platforms simultaneously and learning new systems
Ability to work Sunday through Thursday, 4:30 PM to 1:00 AM ET (Toronto/New York time)
Flexibility to work at least 3 holidays per year
Ability to work in a fast-paced, ambiguous, and constantly changing environment
Ability to provide high-touch customer service
Ability to maintain confidentiality, compliance, and ethical standards

Benefits

Comp & perks

Supplementary health insurance coverage, including top level packages available per provider and dependent coverage
20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date
Professional Development Reimbursement for relevant learning and development expenses
Four-week fully paid sabbatical after four-year Springaversary
Competitive total rewards package
Remote work arrangement