Senior Director, Provider Experience Operations

Spring Health

. Define and drive provider experience strategy across Spring Health and Alma .

Posted 9/29/2026full-timeRemote • United StatesSenior💰 $187,400 - $224,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Expertise in developing and executing provider experience strategies, enhancing provider satisfaction and retention through data-driven insights and operational improvements. Proven ability to lead multidisciplinary teams and implement large-scale support and change management programs in healthcare operations.

Highest-signal resume keywords

Healthcare Operations ExperienceProvider Experience Strategy DevelopmentChange Management LeadershipData-Driven Decision MakingAI and Automation Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Provider Workflow UnderstandingPerformance Program DevelopmentOperational Efficiency ImprovementCustomer Satisfaction StrategyEngagement Strategy Development

Soft Skills

Cross-Functional CollaborationAnalytical JudgmentTeam LeadershipCoaching and Mentoring

Tools & Technologies

AI-Enabled Support ToolsSelf-Service Support MechanismsDigital Health PlatformsEMR Systems

Industry Keywords

Provider OperationsHealthcare EngagementProvider NetworkMarketplace Experience

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Define and drive provider experience strategy across Spring Health and Alma
Identify and remove friction across the provider journey
Represent provider perspectives using data, feedback, and frontline insights
Build mechanisms to understand provider sentiment and translate insights into measurable improvements
Lead provider support operations and expand self-service and AI-enabled support
Own provider enablement and change management for new products, workflows, tools, and policies
Partner with Product, Engineering, Clinical, Medical Affairs, Marketing, and Provider Operations
Build scalable programs supporting practice growth, network engagement, and high-quality care
Develop provider engagement and retention strategies across both networks
Lead provider performance programs involving metrics, feedback loops, coaching, and interventions
Translate drivers of provider satisfaction, retention, and practice success into operational improvements
Lead and develop a multidisciplinary team spanning provider support, enablement, performance, and clinical expertise
Improve provider satisfaction/NPS and retention
Improve providers’ ability to build and sustain practices
Deliver fast, high-quality provider support resolution
Drive adoption of products, tools, workflows, and policies
Enable consistent, high-quality member experiences

Requirements

What you’ll need

10+ years of experience in healthcare operations, provider operations, customer/provider experience, or a related field, including significant leadership experience
Demonstrated success building strategies and programs that improve provider or customer satisfaction, engagement, retention, and performance at scale
Deep understanding of provider workflows and the factors that enable clinicians to build successful, sustainable practices
Experience leading large-scale support, enablement, performance, or change-management programs
Strong cross-functional influence with Product, Engineering, Clinical, and operational teams
Strong analytical and operational judgment, translating provider insights and data into clear priorities and measurable action
Demonstrated ability to use AI and automation to improve support experiences, operational efficiency, and team effectiveness
Experience leading and developing high-performing, multidisciplinary teams
Digital health, provider network, marketplace, or EMR experience preferred

Benefits

Comp & perks

Health, Dental, Vision benefits start on your first day
One Medical accounts
HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type
Employer-sponsored 401(k) match of up to 2%
Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents
Paid time off, including vacation, sick leave, and company holidays
Parental leave after 6 months’ tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents
Noom weight management program
Fertility care support through Carrot and $4,000 reimbursement for related fertility expenses
Wellhub fitness, mindfulness, nutrition, and sleep subscription
BrightHorizons sponsored child care, back-up care, and elder care
Up to $1,000 annual professional development reimbursement
$200 annual donation matching