Senior Manager, Clinical – Dedicated Workplace Teams

Spring Health

. Lead, mentor, and develop managers and team leads, including interviewing, hiring, onboarding, and professional growth support .

Posted 11/5/2026full-timeRemote • United StatesSenior💰 $121,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leadership, team development, and operational management within high-volume environments, with a strong focus on performance metrics and compliance. Proficient in applying AI tools to enhance workflows and drive efficiency while maintaining high standards of service quality.

Highest-signal resume keywords

Active Independent LicenseLeadership Experience Managing Teams of 40+Experience with EHR SystemsChange Leadership SkillsAI Application in Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementOperational Process TranslationProgram Development and ManagementCrisis ManagementKPI TrackingCoaching and MentoringBudget PlanningPolicy ComplianceTraining and Process ImprovementWorkforce Management Concepts

Soft Skills

Exceptional CommunicationRelationship BuildingChange LeadershipProblem SolvingAccountability

Tools & Technologies

EHR SystemsZendeskSalesforceLookerTableauAI Tools

Certifications & Qualifications

LPLCSWLMHCLPCLMFT

Industry Keywords

Customer SupportBehavioral HealthCare DeliveryHigh-Growth EnvironmentDigital Health

Tech Stack

Tools & technologies

ErlangTableau

About the role

Key responsibilities & impact

Lead, mentor, and develop managers and team leads, including interviewing, hiring, onboarding, and professional growth support
Lead structured performance management, including goal setting, feedback, recognition, development, and action on performance gaps
Audit managers’ coaching to keep standards calibrated across teams
Translate functional plans into operational processes and own performance against KPIs
Carry out budget and workforce plans
Align staffing with volume forecasts and monitor attrition trends with Workforce Management
Own SOP creation, review, and approval; serve as subject matter expert and ensure policy and compliance adherence
Drive changes to policies, productivity benchmarks, and operating models
Identify training and process improvement opportunities with Enablement
Prepare teams to adopt new programs, tools, policies, and workflows
Build relationships with internal partners and external customer partners
Lead resolution of sensitive and highly escalated situations
Provide change leadership, create communication plans, and build a culture of ownership, accountability, and best-practice sharing
Lead responsible adoption of approved AI tools and evaluate effects on efficiency, service quality, and member experience
Complete required AI training and ensure leaders and team members do so
Use AI for SOP drafting, performance analysis, leadership reporting, documentation, member communication workflows, escalation routing, and reporting
Drive systemic AI improvement, increase throughput, reduce handle time, and report efficiency gains
Maintain an AI roadmap with prioritized use cases and measurable adoption improvements
Build AI fluency into hiring and team development expectations

Requirements

What you’ll need

Active independent license (e.g., LP, LCSW, LMHC, LPC, LMFT)
6–10 years of total professional experience in customer support, behavioral health, care delivery, or operations
5+ years of leadership experience, including managing managers and leading teams of 40+ through layers
Track record of building high-performing teams and developing leaders and frontline team members
Experience translating strategic plans into operational processes and driving KPIs and service levels in high-volume environments
Experience overseeing supervision, triage, escalation, crisis management, and safety planning across teams
Experience developing and managing programs, including overseeing teams responsible for program delivery and continuous improvement
Exceptional communication and change leadership skills
Hands-on experience with EHR systems, case-management or contact-center platforms such as Zendesk or Salesforce, BI tools such as Looker or Tableau, and AI tools
Experience applying AI to workflows, critically evaluating outputs, and protecting confidentiality
Nice to have: experience in a startup, digital health, or other high-growth environment
Nice to have: working knowledge of workforce management concepts, including Erlang C, shrinkage, and occupancy
Nice to have: EAP experience, including CEAP
Eligibility to work in the U.S. is required by the application form

Benefits

Comp & perks

Health, Dental, Vision benefits start on your first day
One Medical accounts
HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type
Employer sponsored 401(k) match of up to 2%
Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure
Access to Noom weight management program
Fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses
Access to Wellhub for fitness, mindfulness, nutrition, and sleep
Access to BrightHorizons sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year
$200 per year donation matching
Equity offered