Vice President, Global Strategy – Operations

Spring Health

. Drive international operational strategy and partner with product, legal, and clinical teams to scale Spring Health's international footprint .

Posted 9/28/2026full-timeRemote • New York • United StatesLead💰 $230,400 - $290,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in scaling international operational strategies and optimizing healthcare delivery models across diverse markets. Proven ability to build relationships with global stakeholders while ensuring compliance with international regulations and enhancing service delivery excellence.

Highest-signal resume keywords

International Operational StrategyGlobal Healthcare Delivery ModelsCross-Functional Team ManagementData-Driven Decision-MakingOperational Efficiency Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Tracking MetricsKey Performance IndicatorsNetwork ManagementGeneral ManagementProcess ExcellenceService Delivery OptimizationRegulatory ComplianceMarket Entry StrategyRevenue GenerationOperational Rigor

Soft Skills

Relationship BuildingLeadershipCollaborationProblem SolvingAdaptability

Industry Keywords

International MarketsHealthcare StakeholdersEmployee BenefitsCommercial Health PlansShared Services Models

Tech Stack

Tools & technologies

SpringGo

About the role

Key responsibilities & impact

Drive international operational strategy and partner with product, legal, and clinical teams to scale Spring Health's international footprint
Orchestrate global delivery networks and optimize service reliability across 200+ international markets
Align cross-functional, matrixed teams to deliver mental healthcare infrastructure to members, customers, and providers worldwide
Shape the long-term global expansion roadmap, focusing on service delivery excellence and expansion
Act as an internal general manager aligning organizational capabilities with market needs
Partner with Go-To-Market teams to identify operational readiness capabilities that accelerate revenue generation and market entry
Build operational rigor, standardization, and process excellence across international fulfillment and support channels
Champion local market customization and regional delivery models for culturally relevant and clinically compliant care
Build relationships with regional providers and strategic fulfillment networks globally
Balance international regulatory, legal, and operational trade-offs for safe cross-border service delivery
Resolve cross-functional operational roadblocks and manage international dependencies under changing market conditions
Audit and optimize regional operational processes to eliminate inefficiencies and improve service velocity
Meet or exceed revenue expansion and retention goals
Improve operational efficiency, reduce care support and fulfillment costs, and raise quality standards
Execute and scale the in-house care delivery infrastructure roadmap across international target regions

Requirements

What you’ll need

15+ years of progressive leadership experience heading complex operations, network management, or general management functions
Direct experience successfully scaling operational footprints from the United States into international markets
Deep professional working knowledge of global healthcare delivery models, international compliance frameworks, and cross-border regulatory landscapes
Proven track record managing and developing high-performing, cross-functional teams in a fast-paced matrixed environment
Strong data-driven decision-making capability with demonstrated experience establishing operational tracking metrics and key performance indicators
Excellent relationship-building capabilities with a pre-existing network of global healthcare stakeholders, providers, or vendors
Professional experience within employee benefits and commercial health plan operations spaces is nice to have
Experience designing or managing centralized global shared services models is nice to have

Benefits

Comp & perks

Health, Dental, Vision benefits start on your first day
One Medical accounts for employees and dependents
HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type
Employer-sponsored 401(k) match of up to 2%
Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents
Paid vacation, sick leave, and company holidays
Parental leave after 6 months tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents
Access to Noom weight management program
Fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses
Access to Wellhub for fitness, mindfulness, nutrition, and sleep
BrightHorizons sponsored child care, back-up care, and elder care
Up to $1,000 annual professional development reimbursement
$200 per year donation matching
Equity as part of the competitive total rewards package
Remote work with quarterly travel to the New York City headquarters