Academic Program Success Lead, New Initiatives

Springboard International Inc.

. Own end-to-end student support and delivery for multiple new initiatives, from strategic course framing through execution .

Posted 9/22/2026full-timeRemote • United StatesSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in end-to-end student support and operational design, with a strong focus on embedding AI tools and developing high-performing teams. Proven ability to manage partnerships and deliver measurable outcomes in a rapidly evolving environment.

Highest-signal resume keywords

End-To-End Student SupportOperational DesignAI Tool FluencyPeople ManagementCross-Functional Influence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Capability DevelopmentStrategic Course FramingProcess DesignMVP DevelopmentCompliance Management

Soft Skills

Effective People ManagementGood JudgmentProblem StructuringNegotiation SkillsTrust Building

Tools & Technologies

AI ToolsWorkflow Systems

Industry Keywords

Student JourneyClient SuccessRetentionEngagementAccreditation

About the role

Key responsibilities & impact

Own end-to-end student support and delivery for multiple new initiatives, from strategic course framing through execution
Identify capability gaps in programs and student journeys, then design, iterate, and operationalize infrastructure
Translate portfolio-level insights into strategic recommendations, cross-functional prioritization, and roadmaps
Directly manage and develop a high-performing team through organizational change
Design learner experience operations and identify process or capability gaps
Embed AI tools and AI fluency across the team's work
Support external partnerships and equip Client Success teams with relevant context and perspectives
Build trust across internal teams and align stakeholders around goals, timelines, accountability, and outcomes
Deliver outcomes including retention, refunds, engagement, CSAT, NPS, completion, and externship hand-offs
Grow Springboard's Allied Health and AI program portfolio and create scalable playbooks, processes, and automations

Requirements

What you’ll need

7-10 years of professional experience, including end-to-end ownership of meaningful work and some experience in a rapidly evolving startup environment
Founder mentality, with examples of creating operational capabilities without an existing playbook
Effective people management skills and ability to develop team members
Experience recruiting, negotiating with, and managing external partners
Ability to structure mutually beneficial partnership agreements
Operational design and systems/workflow thinking
Good judgment regarding MVP development versus operationalization, especially around compliance, accreditation, and partner relationships
Extensive use and fluency with AI tools
Ability to structure ambiguous, complex problems and prioritize effectively
Cross-functional influence without positional authority