Springboard International Inc.

General

• Own end-to-end student support and delivery for multiple new initiatives, from strategic course framing through execution
• Identify capability gaps in programs and student journeys, then design, iterate, and operationalize infrastructure
• Translate portfolio-level insights into strategic recommendations, cross-functional prioritization, and roadmaps
• Directly manage and develop a high-performing team through organizational change
• Design learner experience operations and identify process or capability gaps
• Embed AI tools and AI fluency across the team's work
• Support external partnerships and equip Client Success teams with relevant context and perspectives
• Build trust across internal teams and align stakeholders around goals, timelines, accountability, and outcomes
• Deliver outcomes including retention, refunds, engagement, CSAT, NPS, completion, and externship hand-offs
• Grow Springboard's Allied Health and AI program portfolio and create scalable playbooks, processes, and automations

Academic Program Success Lead, New Initiatives

Account Executive

• Own the full sales lifecycle, from cold outreach and top-down prospecting to closing contracts at the IDN/Health System level
• Lead multi-stakeholder enterprise deals involving COOs, CHROs, and CEOs
• Navigate 6–18 month sales cycles
• Collaborate with Learning Design and Leadership teams to tailor solutions addressing clinical and operational gaps
• Diagnose unsuccessful pitches, adjust the business case, and iterate
• Build and position solutions that help health systems address workforce pipeline challenges

Account Executive, Enterprise Healthcare Sales

Operations

• Design onboarding, training, and readiness processes for mentors and live instructors
• Ensure consistent performance management, QA, and remediation standards across programs
• Create systems to identify performance risks and lead improvement plans
• Own talent capacity planning for cohort launches and ongoing delivery across all programs
• Anticipate coverage gaps and mitigate risk before escalation
• Drive sourcing, execution, and hiring workflows for new course talent roles
• Define hiring readiness, role expectations, and onboarding handoff
• Maintain a high and consistent hiring bar across talent types
• Build and maintain scalable talent operations processes and documentation
• Manage the internal team to route tickets, execute payments, and improve response times
• Use data and dashboards to monitor talent performance, coverage, and risk
• Design and implement a community across contracted course talent roles
• Communicate strategic risks and opportunities to Program Leadership with clear recommendations and tradeoffs
• Catalyze feedback loops for program iteration and high-quality delivery
• Collaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficiencies
• Build stakeholder relationships and understand mentor, instructor, and course talent communities across Tech, Allied Health, and AI programs
• Assess processes, identify operational risks and bottlenecks, and establish improvement priorities
• Manage the Talent Operations team and clarify ownership, workflows, and expectations
• Own forecasting and capacity planning, hiring pipelines, talent management, performance management, coaching, feedback, and remediation systems
• Develop a high-performing course talent community and data-driven reporting and decision-making processes
• Serve as a trusted cross-functional partner and help scale programs with the right talent in the right roles at the right time

Talent Operations Manager

Recruitment

• Own full-lifecycle recruitment for U.S.-based startup roles from initial sourcing to offer acceptance
• Proactively identify, engage, and build talent pipelines for high-priority GTM and delivery roles
• Source candidates using LinkedIn, Greenhouse, Upwork, Indeed, referrals, and alternative recruitment channels
• Partner with hiring managers to calibrate profiles and align on requirements
• Conduct recruiter screens to evaluate candidate experience, skills, and organizational fit
• Maintain accurate hiring data and pipeline progress in Greenhouse ATS
• Ensure a seamless, professional candidate experience throughout the hiring process

Academic Program Success Lead, New Initiatives

Account Executive, Enterprise Healthcare Sales

Talent Operations Manager

Recruiter