Customer Success Lead

Springboard International Inc.

. Lead intake and onboarding for new client engagements, including success metrics, logistics, technical access requirements, and participant enrollment .

Posted 11/2/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client engagements and program implementations, with a strong focus on relationship management, operational efficiency, and data-driven decision-making. Capable of building scalable processes and collaborating effectively across teams to drive client success.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProgram ImplementationData AnalysisStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Launch ManagementMetrics TrackingEnrollment CoordinationIssue ResolutionBusiness Review Preparation

Soft Skills

Excellent CommunicationSelf-DirectedOrganizational SkillsRelationship BuildingOperational Instincts

Industry Keywords

Workforce DevelopmentEmployer PartnershipsEducation ServicesHealthcare OrganizationsMulti-Stakeholder Relationships

About the role

Key responsibilities & impact

Lead intake and onboarding for new client engagements, including success metrics, logistics, technical access requirements, and participant enrollment
Own program launches from contract execution through cohort kickoff
Serve as the day-to-day operational contact throughout the program lifecycle
Manage relationships across a portfolio of employer partners, including weekly syncs and Monthly Business Reviews
Prepare and deliver business review decks covering completion rates, job placement, and NPS
Monitor program health and intervene when learner outcomes are at risk
Triage and resolve application, enrollment, payment, and data transfer issues
Identify expansion opportunities within existing accounts
Collaborate with Business Development on renewals and account growth
Build relationships with client decision-makers
Build scalable playbooks and processes
Coordinate with Program Success, Admissions, Finance, and Learning teams
Represent the client perspective internally and escalate blockers
Keep stakeholders updated on partner developments, milestones, and open issues

Requirements

What you’ll need

4-7 years in customer success, account management, or enterprise partnerships, ideally in education, workforce development, or a services business
Track record of managing complex, multi-stakeholder relationships with significant ARR
Strong operational instincts and ability to run detailed program implementations while maintaining the broader relationship
Comfortable with data; able to pull numbers, tell the story, and identify what matters
Excellent communication skills across client calls, written updates, and internal cross-functional meetings
Self-directed and organized; able to manage an independent book of business
Experience with workforce training or employer partnerships is a plus
Experience working with healthcare organizations is a plus

Benefits

Comp & perks

Equal opportunity employer committed to diversity and non-discrimination