Talent Operations Manager

Springboard International Inc.

. Design onboarding, training, and readiness processes for mentors and live instructors .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in talent operations, including capacity planning, performance management, and hiring processes. Proficient in using data-driven decision-making to enhance operational efficiencies and build high-performing teams.

Highest-signal resume keywords

Talent Operations ManagementPerformance ManagementData-Driven Decision MakingSourcing and Hiring TalentProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningPerformance Management SystemsOnboarding ProcessesTalent ManagementData Analysis

Soft Skills

Strong Communication SkillsFeedback and CoachingProblem SolvingCollaborationAdaptability

Tools & Technologies

DashboardsTalent Management Software

Industry Keywords

Talent OperationsCommunity ManagementProgram OperationsB2BAllied Health

About the role

Key responsibilities & impact

Design onboarding, training, and readiness processes for mentors and live instructors
Ensure consistent performance management, QA, and remediation standards across programs
Create systems to identify performance risks and lead improvement plans
Own talent capacity planning for cohort launches and ongoing delivery across all programs
Anticipate coverage gaps and mitigate risk before escalation
Drive sourcing, execution, and hiring workflows for new course talent roles
Define hiring readiness, role expectations, and onboarding handoff
Maintain a high and consistent hiring bar across talent types
Build and maintain scalable talent operations processes and documentation
Manage the internal team to route tickets, execute payments, and improve response times
Use data and dashboards to monitor talent performance, coverage, and risk
Design and implement a community across contracted course talent roles
Communicate strategic risks and opportunities to Program Leadership with clear recommendations and tradeoffs
Catalyze feedback loops for program iteration and high-quality delivery
Collaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficiencies
Build stakeholder relationships and understand mentor, instructor, and course talent communities across Tech, Allied Health, and AI programs
Assess processes, identify operational risks and bottlenecks, and establish improvement priorities
Manage the Talent Operations team and clarify ownership, workflows, and expectations
Own forecasting and capacity planning, hiring pipelines, talent management, performance management, coaching, feedback, and remediation systems
Develop a high-performing course talent community and data-driven reporting and decision-making processes
Serve as a trusted cross-functional partner and help scale programs with the right talent in the right roles at the right time

Requirements

What you’ll need

5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field
Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction
Experience sourcing and hiring talent (contracted or full-time)
Strong written and verbal communication skills
Comfortable giving and taking feedback; previous experience providing feedback, such as coaching or managerial experience
Enjoys building systems and using data to inform and drive decisions
Bonus: experience working in B2B and/or allied health fields