Career Specialist, Integrated Employment Services

Springboard Services

. Conduct comprehensive client assessments using the Common Assessment Tool (CAT) .

Posted 9/29/2026full-timeScarborough • CanadaJuniorMid-Level💰 CA$59,006 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting client assessments, creating individualized Employment Action Plans, and facilitating workshops to enhance job readiness. Proficient in utilizing motivational interviewing techniques and collaborating with diverse populations to overcome employment barriers.

Highest-signal resume keywords

Client Assessment Using CATMotivational Interviewing TechniquesEmployment Action PlansCase Management SystemsCertified Career Development Practitioner (CCDP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employment CounsellingWorkforce DevelopmentResume WritingInterview PreparationJob Search StrategiesWorkplace Readiness WorkshopsTracking Retention MetricsClient Feedback CollectionProof of Employment DocumentationReport Preparation

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationProblem-Solving AbilitiesOrganizational AbilitiesFlexibility

Tools & Technologies

MS OfficeCase Management Systems

Certifications & Qualifications

Certified Career Development Practitioner (CCDP)First Aid/CPR Certification

Industry Keywords

Diverse PopulationsEmployment BarriersLocal Labour MarketsInclusive Hiring PracticesCommunity Resources

About the role

Key responsibilities & impact

Conduct comprehensive client assessments using the Common Assessment Tool (CAT)
Use motivational interviewing techniques to identify barriers and goals
Create and adjust individualized Employment Action Plans
Connect clients with stabilization resources and appropriate services
Meet clients at least bi-weekly, prioritizing in-person meetings
Coordinate tailored employment strategies with internal teams
Support clients during employment activities such as interviews
Facilitate resume writing, interview preparation, job search, and workplace-readiness workshops
Refer clients to community resources, certifications, and training programs
Collaborate with Employer Engagement and Retention Specialists
Conduct client and employer follow-ups to support job retention and satisfaction
Coordinate workplace accommodations, conflict resolution, and additional supports
Track retention metrics, client feedback, satisfaction, job starts, and KPIs
Maintain accurate case notes and client records
Prepare reports on client progress, job starts, and program outcomes
Collect Proof of Employment documentation
Share client success stories while respecting confidentiality
Plan, deliver, and evaluate interactive workshops and group sessions
Adapt workshops for diverse inclusion groups and incorporate client feedback
Complete ongoing training and follow workplace policies
Maintain business casual dress and on-camera presence during virtual meetings
Travel within the GTA for employer visits, training, networking, and outreach
Perform additional tasks supporting organizational needs and program delivery

Requirements

What you’ll need

Post-secondary diploma in social work, career development, vocational rehabilitation, or a related field
2+ years in employment counselling, case management, or workforce development
Proven ability to work with diverse populations and individuals facing employment barriers
Strong written and verbal communication
Proficiency in MS Office and case management systems
Excellent problem-solving and organizational abilities
Satisfactory VSS, references, and proof of education required
Certified Career Development Practitioner (CCDP) preferred
Multilingual skills, such as Spanish, Mandarin, Russian, or Arabic, preferred
Knowledge of local labour markets, employment programs, and inclusive hiring practices preferred
First Aid/CPR certification preferred
Ability to work hybrid with at least three in-office days per week and additional onsite presence as required
Ability to travel within the GTA
Flexibility to work evenings and weekends when needed

Benefits

Comp & perks

Comprehensive benefits package
Pension plan
Savings plan for all permanent positions
Training, mentorship, and career development opportunities
Rewards and recognition program
Social and team building opportunities
Work/life balance and mental health supports
Employee Engagement Committee
Inclusive and accessible recruitment environment with accommodations available upon request