Springboard Services

General

• Conduct comprehensive client assessments using the Common Assessment Tool (CAT)
• Use motivational interviewing techniques to identify barriers and goals
• Create and adjust individualized Employment Action Plans
• Connect clients with stabilization resources and appropriate services
• Meet clients at least bi-weekly, prioritizing in-person meetings
• Coordinate tailored employment strategies with internal teams
• Support clients during employment activities such as interviews
• Facilitate resume writing, interview preparation, job search, and workplace-readiness workshops
• Refer clients to community resources, certifications, and training programs
• Collaborate with Employer Engagement and Retention Specialists
• Conduct client and employer follow-ups to support job retention and satisfaction
• Coordinate workplace accommodations, conflict resolution, and additional supports
• Track retention metrics, client feedback, satisfaction, job starts, and KPIs
• Maintain accurate case notes and client records
• Prepare reports on client progress, job starts, and program outcomes
• Collect Proof of Employment documentation
• Share client success stories while respecting confidentiality
• Plan, deliver, and evaluate interactive workshops and group sessions
• Adapt workshops for diverse inclusion groups and incorporate client feedback
• Complete ongoing training and follow workplace policies
• Maintain business casual dress and on-camera presence during virtual meetings
• Travel within the GTA for employer visits, training, networking, and outreach
• Perform additional tasks supporting organizational needs and program delivery

Career Specialist, Integrated Employment Services

Learning and Development

• Build relationships and oversee multiple partnerships
• Respond to facilitator and partner agency needs
• Schedule and coordinate facilitator engagement and training activities
• Maintain resources and training evaluation materials
• Research best practices in adult and/or youth education, transformative learning, and participatory learning methods
• Prepare literature reviews for module development
• Oversee creation of learning materials aligned with HUB standards for modules, journals, and facilitator guides
• Advocate for and promote the HUB
• Respond to questions and communicate future HUB goals
• Create professional development opportunities for the HUB’s Community of Practice
• Compile feedback regarding HUB platform efficacy and improvements
• Collaborate with web developers, designers, and community outreach leads
• Plan and coordinate workflow and projects
• Handle confidential materials and matters according to organizational policies, procedures, and legal standards
• Facilitate Orientation and Discovery webinars, youth justice site-specific agency trainings, and facilitator onboarding and support

Learning & Training Coordinator, Community Learning HUB

• Develop tailored employer engagement strategies and promote inclusive hiring practices
• Conduct employer outreach and site visits to build partnerships and identify job opportunities
• Maintain an updated job registry of openings and employer contacts
• Advocate for job carving and customized roles aligned with clients’ skills and abilities
• Align recruitment efforts with client goals and sustainable placements
• Support clients during employment activities such as interviews
• Match clients to suitable roles with Career Specialists
• Collaborate with Retention Specialists on post-placement retention strategies
• Oversee onboarding and provide ongoing support for successful placements
• Follow up with employers and clients to monitor progress and address challenges
• Facilitate referrals and maintain employer-client relationships
• Plan and facilitate job fairs, workshops, networking sessions, and meet-and-greet events
• Track and report event outcomes
• Maintain accurate case notes in case management systems
• Monitor placement funding and manage contracts, claims, expenditures, and Proof of Employment documentation
• Compile reports on placement success, employer satisfaction, and retention outcomes
• Define and track employer success metrics
• Stay informed about labour market trends, inclusive hiring practices, and employment legislation
• Use data analytics to improve employment outcomes and meet performance-based funding goals
• Create customized engagement plans for small and medium-sized businesses
• Participate in professional development and support program delivery

Career Specialist, Integrated Employment Services

Learning & Training Coordinator, Community Learning HUB

Employer Engagement Specialist, Integrated Employment Services