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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in services sales and professional services delivery within enterprise SaaS environments, with a strong focus on developing proposals, Statements of Work, and managing customer relationships across Australia and New Zealand.
Highest-signal resume keywords
Services Sales ExperienceProposal DevelopmentContact Centre SolutionsCommercial AcumenStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Services SalesProfessional Services DeliveryProposal DevelopmentStatements of WorkPricing ModelsBusiness DevelopmentRFP ResponseForecastingCustomer Experience PlatformsCCaaS Solutions
Soft Skills
Excellent CommunicationRelationship BuildingDetail-OrientedSolution-Focused MindsetAbility to Work Independently
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Enterprise SaaSANZ MarketProcurement FrameworksCommercial FrameworksMatrixed Environment
About the role
Key responsibilities & impact- Shape and drive Sprinklr Professional Services opportunities across new and existing accounts
- Partner with Sales, Services, and Partner teams and act as a trusted advisor to customers
- Advise on implementation, managed services, training, and ongoing support offerings
- Lead the end-to-end services sales process during pre-sales
- Develop delivery proposals, define Statements of Work, and structure commercial offers
- Scope and position services and support offerings across ANZ, focusing on Contact Centre and CCaaS solutions
- Understand customer business requirements and design integrated services solutions
- Develop proposals and respond to RFPs/RFIs
- Lead executive-level services conversations with customer stakeholders across Australia and New Zealand, virtually and onsite
- Capture business and technical requirements during pre-sales
- Build commercial proposals balancing customer needs with profitability
- Define Statements of Work covering scope, timelines, effort estimates, and measurable business outcomes
- Partner with Sales on deal strategy, close plans, and negotiations
- Collaborate with Customer Success, Delivery, Product, and Partners for delivery alignment and sign-off
- Build customer stakeholder relationships to drive expansion and services growth
- Manage Services pipeline, forecast accuracy, and regional revenue reporting
Requirements
What you’ll need- Experience in services sales, professional services delivery, or business development within enterprise SaaS environments
- Strong understanding of ANZ enterprise customers and buying processes, including procurement and commercial frameworks
- Proven ability to operate in a matrixed, regional environment across Sales, Delivery, and Partner teams
- Experience with contact centre, CCaaS, or customer experience platforms is highly preferred
- Strong commercial acumen with experience building proposals, Statements of Work, and pricing models
- Excellent communication and presentation skills, comfortable engaging with senior stakeholders
- Ability to work independently, manage competing priorities, and operate with a high level of ownership
- Detail-oriented with a practical, solution-focused mindset
- Strong relationship-building skills with both customers and internal teams
- Bachelor’s degree or equivalent experience
- Full working rights in Australia or New Zealand
Benefits
Comp & perks- Voluntary healthcare coverage for you and your family in countries where applicable
- Paid time off
- Open Mentoring Program supporting growth and meaningful connections