Sprinklr

Manager

• Shape and drive Sprinklr Professional Services opportunities across new and existing accounts
• Partner with Sales, Services, and Partner teams and act as a trusted advisor to customers
• Advise on implementation, managed services, training, and ongoing support offerings
• Lead the end-to-end services sales process during pre-sales
• Develop delivery proposals, define Statements of Work, and structure commercial offers
• Scope and position services and support offerings across ANZ, focusing on Contact Centre and CCaaS solutions
• Understand customer business requirements and design integrated services solutions
• Develop proposals and respond to RFPs/RFIs
• Lead executive-level services conversations with customer stakeholders across Australia and New Zealand, virtually and onsite
• Capture business and technical requirements during pre-sales
• Build commercial proposals balancing customer needs with profitability
• Define Statements of Work covering scope, timelines, effort estimates, and measurable business outcomes
• Partner with Sales on deal strategy, close plans, and negotiations
• Collaborate with Customer Success, Delivery, Product, and Partners for delivery alignment and sign-off
• Build customer stakeholder relationships to drive expansion and services growth
• Manage Services pipeline, forecast accuracy, and regional revenue reporting

Engagement Manager

Director

• Build the Services Excellence organization from inception
• Define organizational structure, charter, responsibilities, operating rhythm, governance forums, and success metrics
• Recruit, develop, and lead teams spanning portfolio management, commercial governance, demand planning, workforce planning, delivery excellence, and business process excellence
• Own standards, guardrails, methodologies, metrics, process governance, quality assurance, and continuous improvement
• Define and manage global services portfolio architecture, offerings, packages, SKUs, rate cards, delivery models, and lifecycle ownership
• Establish commercial governance, approval rules, pricing controls, margin gates, and exception management
• Drive standardized cost models, profitability analytics, margin improvement, utilization, realization, and partner-spend efficiency
• Establish demand forecasting, workforce planning, and capacity views by geography, service line, role, skill, and delivery model
• Define global delivery standards, methodologies, quality frameworks, operational runbooks, playbooks, and operating reviews
• Redesign end-to-end Services processes and establish process ownership, decision rights, RACI models, and escalation paths
• Lead transformation initiatives across operating model design, organizational structure, systems, reporting, governance, and change adoption
• Own requirements and prioritization for PSA, workflow, reporting, automation, and analytics platforms
• Build executive reporting standards, data hygiene rules, scorecards, and operating dashboards
• Advise Services leadership and influence senior stakeholders across Services, Sales, Finance, Product, Customer Success, and global delivery teams
• Drive change management, adoption, accountability, and measurable business results
• Establish the Services operating system to enable predictable growth, scalable delivery, improved margins, and world-class customer outcomes

Senior Director, Services Excellence

Accountant

• Serve as a subject matter expert on revenue recognition and advise stakeholders on ASC 606 across complex customer arrangements, contract modifications, and non-standard deal structures
• Review and analyze complex customer contracts, determine revenue recognition treatment, and document technical accounting conclusions
• Own key aspects of the monthly, quarterly, and annual revenue close process, including reconciliations, revenue analytics, forecasting support, reserve calculations, flux analysis, and management reporting
• Partner with Sales, Deal Desk, Legal, FP&A, Customer Success, and Operations teams on contract setup, revenue forecasting, and financial reporting
• Identify revenue recognition risks, operational inefficiencies, and control gaps, and drive process improvements
• Prepare and review revenue-related schedules and disclosures for internal and external financial reporting
• Lead revenue accounting initiatives, including system implementations, process automation, ERP enhancements, and integration projects
• Define system requirements, evaluate accounting-process impacts, and ensure alignment with company accounting policies
• Execute and coordinate UAT, validation activities, and change management for system implementations and enhancements
• Support internal and external audits with technical accounting support, SOX controls, and US GAAP compliance
• Mentor junior team members and provide guidance on revenue accounting processes, controls, and best practices

Engagement Manager

Senior Director, Services Excellence

Senior Revenue Accountant