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Sprinklr

Lead Customer Success Manager

Sprinklr

. Manage customer relationships through proactive communication, program management, representation, and expectation management .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $121,000 - $201,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and driving customer success through proactive communication, program management, and data analysis. Proficient in leveraging customer health data to enhance product adoption and identify upsell opportunities while ensuring alignment with business objectives.

Highest-signal resume keywords
Customer Success ManagementProgram ManagementData Analysis and RecommendationsCommunication and Presentation SkillsMarketing Automation Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer Relationship ManagementData Management PlatformsKPI AnalysisDigital TransformationTechnical Account ManagementBusiness AnalyticsEmerging TechnologiesAI SolutionsContact Center TechnologiesTechnology Solutions Development
Soft Skills
Proactive CommunicationStakeholder ManagementInfluencing SkillsProblem SolvingAdaptability
Tools & Technologies
CSP ToolsMarketing Automation ToolsCustomer Experience TechnologiesProject Management SoftwareData Analytics Tools
Certifications & Qualifications
Project Management Professional (PMP)Lean Six Sigma (LSS)
Industry Keywords
Customer ExperienceFortune 100Technology ConsultingCross-Functional TeamsMarket ResearchCompetitive SolutionsTechnology Industry TrendsCustomer Adoption JourneyUpsell and Cross-Sell OpportunitiesCustomer Health Data

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Manage customer relationships through proactive communication, program management, representation, and expectation management
  • Cultivate relationships with key stakeholders and establish new customer relationships
  • Build customer champions and advocates who can articulate Sprinklr’s business value
  • Oversee the customer adoption journey and ensure appropriate resources and effective solutions are engaged at each lifecycle stage
  • Maintain stakeholder awareness of Sprinklr products, product roadmap, and new releases
  • Develop customer outcomes plans tied to KPIs and success metrics
  • Conduct regular customer cadences focused on value realization and business priorities
  • Track customer health data using CSP tools, including product and feature adoption and consumption against contract commitments
  • Use customer health data to drive customer management activities, recommendations, and risk management
  • Implement repeatable playbooks and drive customer self-service capabilities
  • Identify adoption blockers and prescribe training curricula, optimized workflows, or feature usage
  • Advocate for customers with Sprinklr’s Product and Partnerships teams
  • Identify upsell and cross-sell opportunities with Sales, Solutions Consulting, and cross-functional teams
  • Expand customers’ use of Sprinklr products and consolidate their technology stack
  • Monitor competitive solutions, market trends, and technology industry trends
  • Advocate for customers during implementation of new features, products, or integrations to ensure use cases, scope, and timelines are achieved

Requirements

What you’ll need
  • 5+ years' experience in Customer Success, Technical Account management, Technology Consulting or Technology Solutions Development
  • Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions
  • Ability to analyze customer usage data, KPIs and health indicators and translate findings into actionable recommendations
  • Demonstrated experience and/or knowledge of marketing automation technologies, contact center technologies, digital transformation, AI solutions, market research and insights, business analytics, emerging technologies, and data management platforms and technology
  • Strong program management experience overseeing large, cross-functional teams
  • Ability to explain complex technical concepts in business-friendly terms and map business requirements into technical features
  • Interest in continuously learning about the tech industry, customer experience technologies, technology platforms and solutions, AI advancement, and trends with top global brands
  • Exceptional communication and presentation skills, including the ability to communicate and influence at executive and C-level
  • Ability to travel between 25-50% of the time; candidates local to clients strongly preferred
  • Project Management Professional certification (PMP, PMI-PMP, LSS) a plus
  • Bachelor’s degree from an accredited college or university, or relevant experience
  • Current and unrestricted work authorization in the country where the role is based
  • Applicants requiring visa sponsorship or work authorization support cannot be considered

Benefits

Comp & perks
  • Discretionary bonus plan
  • Commission plan
  • Equity plan
  • 401k plan with 100% vested company contributions
  • Flexible paid time off
  • Holidays
  • Generous caregiver and parental leaves
  • Life and disability insurance
  • Medical, dental, vision, and prescription drug coverage
  • Paid time off to recharge and spend time with loved ones
  • Open Mentoring Program
  • Reasonable accommodations available upon request during the interview process