Lead Technical Consultant

Sprinklr

. Serve as the dedicated trusted advisor for Dell stakeholders .

Posted 10/21/2026full-timeRemote • Texas • United StatesSenior💰 $134,000 - $223,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in translating business objectives into scalable platform solutions, with a strong focus on customer success and technical account management. Proficient in designing reporting frameworks and leveraging AI-driven analytics to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

Sprinklr ExpertiseAPI IntegrationsReporting & AnalyticsCustomer Engagement PlatformsTechnical Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social ListeningWorkflow AutomationData VisualizationDigital Customer Experience SolutionsEnterprise Reporting FrameworksSentiment AnalysisInfluencer MonitoringKPI DevelopmentOperational Reporting StrategiesConfiguration Options

Soft Skills

Executive CommunicationPresentation SkillsStakeholder InfluenceIndependent WorkProactive Problem Solving

Tools & Technologies

Sprinklr ProductsAI InnovationsDigital Engagement TechnologiesAPI DocumentationIntegration Strategies

Certifications & Qualifications

Sprinklr Certifications

Industry Keywords

Enterprise SaaSCustomer SuccessManaged ServicesTechnical Account ManagementFortune 100Fortune 500AI-Driven WorkflowsCustomer CareInfluencer MarketingSocial Media

About the role

Key responsibilities & impact

Serve as the dedicated trusted advisor for Dell stakeholders
Build relationships across business, operations, analytics, and technical teams
Conduct regular consultation sessions to understand evolving priorities and strategic initiatives
Translate business objectives into scalable platform solutions and measurable outcomes
Advocate for customer success while balancing platform capabilities and best practices
Maintain deep expertise across Sprinklr products, integrations, APIs, reporting, listening, AI, and workflow capabilities
Provide technical validation before engaging Product or Engineering teams
Research capabilities, API documentation, product limitations, and configuration options before escalating enhancement requests
Articulate customer requirements into actionable business and technical use cases
Design reporting solutions, measurement frameworks, KPIs, dashboards, and operational reporting strategies
Develop scalable approaches for sentiment analysis, influencer monitoring, executive reporting, paid media performance, customer engagement analytics, and cross-channel insights
Drive adoption of efficient reporting practices and automation opportunities
Monitor industry trends, competitor platforms, AI innovations, and digital engagement technologies
Anticipate customer needs and recommend solutions proactively
Partner with Product teams to communicate strategic customer perspectives and emerging trends
Identify performance, configuration, workflow, and adoption opportunities
Develop improvement plans and actionable recommendations
Analyze platform usage patterns and recommend efficiency improvements
Lead strategic monitoring and alerting reviews
Review alert architecture and types; identify noisy, redundant, or ineffective alerts
Recommend improvements to severity, threshold, and alert lifecycle configuration
Evaluate AI-powered alerting and summarization capabilities
Develop competitor intelligence and awareness monitoring programs
Define scalable monitoring best practices
Provide guidance on integrations and connector strategies
Lead architecture reviews and solution design discussions
Assess platform adoption and integration effectiveness
Review API usage and best practices
Support global deployment planning and complex technical initiatives
Partner with Engineering and Product teams on advanced technical solutions

Requirements

What you’ll need

Bachelor's degree in Information Systems, Computer Science, Business, Analytics, Marketing, or related discipline
8+ years of enterprise SaaS, consulting, customer success, managed services, or technical account management experience
5+ years working directly with Sprinklr or comparable enterprise CX platforms
Expertise in Social Listening, Reporting & Analytics, API Integrations, Workflow Automation, Enterprise Customer Engagement Platforms, Data Visualization, and Digital Customer Experience Solutions
Strong executive communication and presentation skills
Proven success influencing stakeholders across technical and business audiences
Ability to work independently within highly visible strategic accounts
Sprinklr certifications across multiple solution areas preferred
Experience supporting Fortune 100 or Fortune 500 customers preferred
Technical Account Management experience preferred
Familiarity with AI-driven workflows and analytics platforms preferred
Experience designing enterprise reporting frameworks preferred
Knowledge of social media, influencer marketing, customer care, and listening programs preferred
Experience with enterprise integrations and API ecosystems preferred
Must sit in the CST or EST time zones

Benefits

Comp & perks

Voluntary healthcare coverage for employees and families where applicable
Paid time off
Open Mentoring Program
401k plan with 100% vested company contributions
Flexible paid time off
Holidays
Generous caregiver and parental leaves
Life and disability insurance
Medical, dental, vision, and prescription drug coverage
Discretionary bonus plan, depending on role
Commission plan, depending on role
Equity plan, depending on role