FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management, driving product adoption, and delivering strategic solutions to enhance customer retention and growth. Proficient in analyzing customer needs and optimizing social media campaigns using Sprinklr and other digital marketing tools.
Highest-signal resume keywords
Account ManagementProduct EvangelizationSocial Media Management SoftwareAnalytical SkillsMultilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Web TechnologiesCRM PlatformsSaaS PlatformsDigital MarketingData AnalysisProblem-SolvingChange ManagementStatistical VisualizationSocial Media CampaignsOperational Efficiency
Soft Skills
Excellent CommunicationAttention to DetailTime ManagementCritical ThinkingStakeholder Engagement
Tools & Technologies
SprinklrFacebookInstagramTwitterYouTubeLinkedInPinterestSnapchatTikTokData Tools
Industry Keywords
Customer RetentionProduct AdoptionUpsellCross-SellSocial Technology PlatformsBrand ManagementAgency CollaborationClient RequirementsPlatform OptimizationIndustry Trends
About the role
Key responsibilities & impact- Deliver and communicate the value of customers’ investment in Sprinklr solutions to drive retention and growth
- Drive adoption and usage of new products and features across business units, teams and markets
- Establish and nurture trusted relationships with customers, agencies and stakeholders
- Act as the customer’s day-to-day strategic advisor
- Identify and articulate customer requirements and generate end-to-end solutions
- Tie customer needs to Sprinklr use cases, product features, benefits and value propositions
- Analyze and increase contract consumption, product adoption, upsell and cross-sell
- Act as day-to-day contact for brand, agency and system administrator stakeholders
- Help brands and agencies build social media campaigns and process flows through Sprinklr
- Identify platform gaps and optimization opportunities; design and configure solutions
- Oversee additional software deployment enablement in line with architecture and client requirements
- Identify operational efficiency improvements and AI opportunities to drive ROI
- Capture product improvement opportunities and collaborate with product managers and engineering
- Maintain knowledge of native channel products and all Sprinklr software products
- Improve clients’ social service and its alignment with core business
- Provide ongoing and ad hoc customer training
- Identify opportunities for customer references and case studies
- Maintain platform relevancy as business needs change
Requirements
What you’ll need- 4+ years of experience in account management at a brand, agency or tech company
- Experience in web technologies, CRM or SaaS platforms and digital marketing across social platforms
- Strong product acumen and evangelization experience
- Excellent written and verbal communication skills
- Multilingual skills (Spanish, Portuguese, or others) would be a plus
- Analytical mindset, attention to detail, problem-solving and critical-thinking skills
- Ability to identify and articulate client issues and devise and implement solutions
- Ability to work under tight deadlines and manage multiple assignments and projects
- Ability to interpret industry trends across different verticals and lines of business
- Ability to engage with stakeholders across the globe and lead customers through change management
- Advanced analytical skills and competency in data tools and methodologies
- Ability to collate, harmonise and visualise data and present statistical merit in a business case
- Industry-specific knowledge across different verticals or lines of business preferred
- Experience with social technology platforms including Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat and TikTok
- Direct experience with social media management software preferred
- Strong time management skills and accurate time tracking for billing purposes
Benefits
Comp & perks- Voluntary healthcare coverage for you and your family in countries where applicable
- Paid time off
- Open Mentoring Program supporting professional growth
- Reasonable accommodations available upon request during the interview process