Bilingual Patient Engagement Specialist I – English/Spanish

Sprinter Health

. Review and follow up on inbound requests received from existing outreach campaigns .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in outbound call center operations within the healthcare industry, utilizing electronic health record systems and effective communication skills to engage patients and facilitate appointment scheduling. Capable of building trust with patients and collaborating with healthcare professionals to enhance the patient experience.

Highest-signal resume keywords

Outbound Call Center ExperienceElectronic Health Record (EHR) ProficiencyFluent Communication in SpanishExperience with ZendeskExperience with Five9

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound CallingDeep Prospecting TechniquesAppointment SchedulingHealthcare Software ProficiencyManaging Multiple Communication Channels

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTrust BuildingCollaboration

Tools & Technologies

Auto-Dialer ToolZendeskFive9

Industry Keywords

Healthcare IndustryIn-Home ServicesPatient EngagementOn-Demand Service

About the role

Key responsibilities & impact

Review and follow up on inbound requests received from existing outreach campaigns
Use deep prospecting techniques to reach patients in a personalized and engaging way
Use an auto-dialer tool to make 150 to 200 outbound calls to patients every day
Talk to approximately 80 to 100 patients and book an average of 19 appointments each day
Build trust with prospective patients and caregivers to encourage and motivate appointment scheduling
Educate patients on the importance of receiving ordered services and the benefits of receiving them in-home with Sprinter Health
Build a strong understanding of each partner's care model to answer outstanding patient questions
Collaborate with representatives and healthcare professionals to ensure a seamless patient experience
Escalate customer questions and concerns to other teams for additional support
Perform other duties and/or projects as assigned

Requirements

What you’ll need

At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
Proficiency in using electronic health record (EHR) systems and other healthcare software
Excellent written and verbal communication skills to present and explain information to customers
Proven skill managing multiple channels of communication including phone, email, chat, etc.
Experience with Zendesk (preferred)
Experience with Five9 (preferred)
Experience working in an on-demand service or healthcare environment
Fluent and accurate communication about medical topics in Spanish
Ability to work from a home address in the United States
Ability to work in one of the listed U.S. time zones: Eastern, Central, Mountain, or Pacific

Benefits

Comp & perks

Medical, Dental and Vision
401 with a match
Flexible PTO
Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
$10,000 lifetime max for infertility/fertility treatment