Sprinter Health

Customer Support

• Field and resolve overnight questions and support requests from patients and partners
• Respond to and triage inbound patient and partner questions via phone, email, and SMS
• Escalate patient questions and concerns to other teams for additional support
• Assist Field Support and Sprinters with real-time scheduling changes
• Perform clerical work before and after appointments so Sprinters can focus on delivering care in the home
• Support additional responsibilities and projects, including process enhancements and cross-training across departments

Patient Support Specialist – Temporary, Full Time

Care Navigator

• Conduct high-volume outbound calls to engage patients and schedule healthcare services
• Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections, ensuring successful scheduling, follow-up, and completion
• Identify and address social determinants of health barriers by connecting patients to community resources such as transportation, housing, financial assistance, and food access
• Conduct patient assessments to understand clinical, social, and logistical barriers to care
• Educate patients on available healthcare services and community resources
• Build trust with patients and caregivers through clear, empathetic, and effective communication
• Proactively follow up with patients to ensure completion and close gaps in care
• Manage multiple workflows while maintaining accuracy and attention to detail
• Maintain detailed documentation of patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards
• Collaborate with clinical, operations, and support teams to ensure seamless patient experiences
• Escalate issues appropriately when patterns, risks, or blockers are identified
• Support additional projects and initiatives as needed

Care Navigator – Temporary, Full Time

Care Coordinator

• Conduct high-volume outbound patient result calls and post-visit appointment reviews within defined SLAs
• Communicate lab results, follow-up instructions, and next steps accurately and on time
• Provide clinical and administrative support before, during, and after patient visits
• Validate labs, confirm documentation, and ensure visits are ready for in-home care delivery
• Upload and manage clinical documents accurately and promptly
• Monitor and track lab results and imaging reports through Quest and other clinical applications
• Escalate clinical concerns or documentation gaps as needed
• Liaise with patients, providers, and internal clinical and administrative teams to ensure continuity of care
• Maintain and update the provider directory, including fax numbers where applicable
• Partner with health system and health plan counterparts to obtain missing appointment information and share updates
• Oversee medical record management and maintain HIPAA compliance
• Monitor workflows, identify inefficiencies, and support process improvements
• Adapt to updated SOPs, tools, and priorities as the organization scales

Care Coordinator – Temporary, Full Time

Clinical Operations

• Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions
• Follow up on timesheet submissions, PTO entries and approvals, and sick time before payroll close
• Validate weekly mileage and hours against policies and protocols
• Review and abstract supporting documentation for mileage and time submissions
• Approve expenses within set parameters
• Pull data and track peer audits and bonus incentives
• Deliver weekly exception reports to managers with complete documentation
• Maintain attendance, call-off, and workforce planning trackers
• Track training completion and annual compliance for clinical teams
• Prepare weekly and monthly operational reports
• Support workforce logistical planning
• Maintain dashboards, trackers, and workforce metrics
• Manage administrative escalation trackers and follow up on open items
• Route non-clinical operational issues to appropriate teams
• Maintain SOPs, workflows, and operational documentation
• Track project milestones and action items and support workflow launches
• Participate in internal audits, identify documentation gaps, and recommend process improvements
• Flag recurring workflow issues and propose fixes
• Maintain confidentiality and comply with HIPAA and other standards
• Report to the Director of Quality & Training

Clinical Operations Liaison

Nurse Practitioner

• Review the daily caseload and prepare technology for patient services
• Navigate the daily schedule using modern technology
• Partner with clinical in-home team members visiting patients’ homes
• Establish welcoming connections with diverse patients
• Conduct virtual adult and/or pediatric wellness visits
• Perform health risk assessments, medication reviews and cognitive screenings
• Provide patients with educational information about health and well-being
• Evaluate vital signs with Sprinters and arrange blood draws
• Provide care coordination and management, including preventive care interventions, medication management, specialist referrals, community resources and documentation

Part Time Virtual Family Practice Nurse Practitioner – Temporary, OK Licensed

• Review the daily caseload and prepare technology for patient services
• Navigate the daily schedule using modern technology
• Partner with clinical in-home team members (Sprinters) visiting patients’ homes
• Connect with diverse patients and collect relevant information
• Conduct virtual adult and/or pediatric wellness visits and health assessments
• Perform health risk assessments, medication reviews, and cognitive screenings
• Provide patients with educational information about their health and well-being
• Evaluate vital signs and arrange blood draws with Sprinters
• Carry out tasks addressing patients’ specific needs
• Provide care coordination and management, including preventive care interventions, medication management, specialist referrals, community resources, and documentation

Part Time Virtual Family Practice Nurse Practitioner – Temporary, TX Licensed

Phlebotomist

• Review the schedule and ensure proper supplies and PPE are available
• Travel to patients’ homes throughout the assigned market
• Provide blood draws, vitals, height and weight measurements, urine collection, Annual Wellness Visit support, and other preventative and diagnostic services
• Use expert phlebotomy skills to make blood draws comfortable
• Create a warm, welcoming, and professional experience in each patient’s home
• Accurately document patient visits using Sprinter technology
• Label, handle, and transport specimens for lab drop-off or shipment
• Navigate unfamiliar cities, neighborhoods, and patient service areas independently
• Manage time, supplies, and schedule while traveling between patients
• Support Sprinter Health’s mission of bringing high-quality care directly into patients’ homes

Travel Mobile Phlebotomist – Temp

• Review the caseload and prepare technology at the start of the day
• Navigate the daily schedule using modern technology
• Partner with clinical in-home team members visiting patients’ homes
• Connect with diverse patients and collect relevant information
• Conduct virtual adult and/or pediatric wellness visits and health assessments
• Perform health risk assessments, medication reviews and cognitive screenings
• Provide patients with health and well-being education
• Collaborate with Sprinters to evaluate vital signs, arrange blood draws and address patient needs
• Provide care coordination and management, including preventive care interventions, medication management, specialist referrals, community resources and documentation

Virtual Family Practice Nurse Practitioner – Temporary, CA Licensed

• Review daily caseload and prepare technology for patient care
• Navigate the daily schedule using technology
• Partner with clinical in-home team members visiting patients’ homes
• Connect with diverse patients and collect relevant information
• Conduct virtual adult and/or pediatric wellness visits and health assessments
• Perform health risk assessments, medication reviews, and cognitive screenings
• Provide patients with educational information about their health and well-being
• Evaluate vital signs with Sprinters and arrange blood draws
• Provide comprehensive care coordination and management
• Deliver preventive care interventions, medication management, specialist referrals, community-resource referrals, and documentation of findings

Virtual Family Practice Nurse Practitioner – Temporary

• Review the daily schedule and ensure proper supplies and PPE are available
• Travel to patients’ homes throughout the assigned market
• Provide blood draws, vitals, height and weight measurements, urine collection, Annual Wellness Visit support, and other preventative and diagnostic services
• Use expert phlebotomy skills to make blood draws comfortable for patients
• Create a warm, welcoming, and professional experience in each patient’s home
• Accurately document patient visits using Sprinter technology
• Label, handle, and transport specimens for lab drop-off or shipment
• Navigate unfamiliar cities, neighborhoods, and patient service areas independently
• Manage time, supplies, and schedule between patient visits
• Travel approximately 75% of the year and potentially spend extended periods away from home

Travel Mobile Phlebotomist

• Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions
• Follow up on timesheet submissions, PTO entries and approval, and sick time before payroll close
• Validate weekly mileage and hours submissions according to policy and protocols
• Review and abstract supporting documentation for mileage and time submissions
• Approve expenses within set parameters
• Pull data and track peer audits and bonus incentives
• Deliver weekly exception reports to managers with full documentation
• Maintain clinical employee attendance, call-off, and workforce planning trackers
• Track training completion and annual compliance for clinical teams
• Prepare weekly and monthly operational reports
• Support workforce logistical planning
• Maintain dashboards, trackers, and workforce metrics
• Manage administrative escalation trackers and follow up on open items
• Route non-clinical operational issues to appropriate teams
• Maintain SOPs, workflows, and operational documentation
• Track project milestones and action items and support new workflow launches
• Participate in internal audits, identify documentation gaps, and recommend process improvements
• Flag recurring workflow issues and propose fixes
• Maintain confidentiality and adhere to HIPAA and compliance standards

Physician

• Provide clinical guidance and support to a Virtual Nurse Practitioner in California
• Conduct monthly 1:1 check-ins
• Review medical records as required by state regulations and company policies
• Ensure compliance with evidence-based clinical guidelines and telemedicine protocols
• Participate in case reviews, clinical audits, and quality improvement initiatives
• Ensure clinical activities comply with state and federal telemedicine regulations
• Adapt to changing business requirements and perform other responsibilities as necessary

Family Medicine Physician

• Provide clinical guidance and support to a Virtual Nurse Practitioner in GA
• Conduct monthly 1:1 check-ins
• Review medical records as required by state regulations and company policies
• Ensure compliance with evidence-based clinical guidelines and telemedicine protocols
• Participate in case reviews, clinical audits, and quality improvement initiatives
• Ensure clinical activities comply with state and federal telemedicine regulations
• Perform additional responsibilities as business requirements change

Collaborating Family Medicine Physician

• Conduct virtual adult and/or pediatric wellness visits, health assessments, and related healthcare services
• Review daily caseload and prepare technology for patient service
• Navigate the daily schedule using modern technology
• Partner with clinical in-home team members visiting patients’ homes
• Build welcoming connections with diverse patients
• Collect relevant patient information and perform various services
• Conduct health risk assessments, medication reviews, and cognitive screenings
• Provide patients with educational information about their health and well-being
• Collaborate with Sprinters to evaluate vital signs and arrange blood draws
• Carry out tasks addressing individual patient needs
• Provide comprehensive care coordination and management
• Deliver preventive care interventions, medication management, specialist referrals, community resources, and documentation of findings

Patient Support Specialist – Temporary, Full Time

Care Navigator – Temporary, Full Time

Care Coordinator – Temporary, Full Time

Clinical Operations Liaison

Part Time Virtual Family Practice Nurse Practitioner – Temporary, OK Licensed

Part Time Virtual Family Practice Nurse Practitioner – Temporary, TX Licensed

Travel Mobile Phlebotomist – Temp

Virtual Family Practice Nurse Practitioner – Temporary, CA Licensed

Virtual Family Practice Nurse Practitioner – Temporary

Travel Mobile Phlebotomist

Clinical Operations Liaison

Family Medicine Physician

Family Medicine Physician

Collaborating Family Medicine Physician

Virtual Family Practice Nurse Practitioner – Temporary, NC Licensed