Care Coordinator – Temporary, Full Time

Sprinter Health

. Conduct high-volume outbound patient result calls and post-visit appointment reviews within defined SLAs .

Posted 9/29/2026full-timeRemote • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume outbound patient communications, ensuring accurate delivery of lab results and follow-up instructions while maintaining HIPAA compliance. Proficient in using electronic health record systems and healthcare software to support clinical workflows and documentation.

Highest-signal resume keywords

HIPAA ComplianceElectronic Health Record (EHR) SystemsHigh-Volume Outbound Patient CallsStrong Written Communication SkillsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical DocumentationPatient Privacy StandardsMedical TerminologyResults DeliveryClinical Workflow Management

Soft Skills

Attention to DetailSelf-MotivatedAccountabilityAdaptabilityFollow-Through

Tools & Technologies

Mac OSSlackGoogle WorkspaceZoomZendesk

Industry Keywords

Patient-Centered CareHealthcare EnvironmentClinical SupportIn-Home Care DeliveryProcess Improvements

About the role

Key responsibilities & impact

Conduct high-volume outbound patient result calls and post-visit appointment reviews within defined SLAs
Communicate lab results, follow-up instructions, and next steps accurately and on time
Provide clinical and administrative support before, during, and after patient visits
Validate labs, confirm documentation, and ensure visits are ready for in-home care delivery
Upload and manage clinical documents accurately and promptly
Monitor and track lab results and imaging reports through Quest and other clinical applications
Escalate clinical concerns or documentation gaps as needed
Liaise with patients, providers, and internal clinical and administrative teams to ensure continuity of care
Maintain and update the provider directory, including fax numbers where applicable
Partner with health system and health plan counterparts to obtain missing appointment information and share updates
Oversee medical record management and maintain HIPAA compliance
Monitor workflows, identify inefficiencies, and support process improvements
Adapt to updated SOPs, tools, and priorities as the organization scales

Requirements

What you’ll need

At least 1 year of experience working in a clinical healthcare environment
Working knowledge of HIPAA, patient privacy standards, and common medical terminology
Experience communicating with doctors’ offices, hospitals, labs, and clinics via phone and email
Experience using electronic health record (EHR) systems and other healthcare software
Highly fluent in Mac OS, Slack, Google Workspace, Zoom, and ticketing systems such as Zendesk
Experience handling high-volume outbound patient calls, including result delivery and post-visit follow-up, while meeting defined SLAs or productivity targets
Exceptional organizational skills and attention to detail when handling PHI and clinical documentation
Strong written communication skills for clear and accurate documentation
Ability to adapt to changing priorities and work effectively in a fast-paced environment
Self-motivated with strong follow-through, accountability, and ownership of work
Commitment to patient confidentiality and high-quality, patient-centered care
Preferred: Experience working in an EMR; Elation experience is a plus
Preferred: Experience with Zendesk or similar ticketing systems
Preferred: Experience in results delivery with exposure to clinical workflows and documentation requirements
Preferred: Experience in a fast-paced startup, on-demand service, or rapidly scaling healthcare environment