Care Navigator – Temporary, Full Time

Sprinter Health

. Conduct high-volume outbound calls to engage patients and schedule healthcare services .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care navigation and coordination, effectively managing patient interactions and addressing social determinants of health. Proficient in maintaining detailed documentation and ensuring compliance with healthcare privacy standards.

Highest-signal resume keywords

Care NavigationSocial Determinants Of HealthPatient OutreachCritical ThinkingZendesk Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Care CoordinationPatient AssessmentDocumentationCommunity Resource NavigationSchedulingFollow-UpWorkflow ManagementHealthcare Services EducationHIPAA ComplianceMulti-Channel Communication

Soft Skills

EmpathyEmotional IntelligenceEffective CommunicationOrganizational SkillsProblem-Solving

Tools & Technologies

Zendesk

Industry Keywords

HealthcarePatient CareSocial WorkCall Center OperationsHigh-Volume EnvironmentCommunity ResourcesTransportation AssistanceFinancial AssistanceFood AccessStartup Environment

About the role

Key responsibilities & impact

Conduct high-volume outbound calls to engage patients and schedule healthcare services
Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections, ensuring successful scheduling, follow-up, and completion
Identify and address social determinants of health barriers by connecting patients to community resources such as transportation, housing, financial assistance, and food access
Conduct patient assessments to understand clinical, social, and logistical barriers to care
Educate patients on available healthcare services and community resources
Build trust with patients and caregivers through clear, empathetic, and effective communication
Proactively follow up with patients to ensure completion and close gaps in care
Manage multiple workflows while maintaining accuracy and attention to detail
Maintain detailed documentation of patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards
Collaborate with clinical, operations, and support teams to ensure seamless patient experiences
Escalate issues appropriately when patterns, risks, or blockers are identified
Support additional projects and initiatives as needed

Requirements

What you’ll need

4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment
Proven ability to work independently in a high-volume, fast-paced environment
Ability to adapt quickly to evolving workflows, tools and priorities
Strong critical thinking and problem-solving skills
High level of emotional intelligence and empathy in patient interactions
Experience working with social determinants of health (SDoH) or community resource navigation preferred
Excellent written and verbal communication skills
Experience managing multiple communication channels (phone, email, chat, etc.)
Zendesk experience is a plus
Strong organizational skills and attention to detail
Ability to manage competing priorities while maintaining performance and quality
Startup or high-growth environment experience is a plus
Fluency in Spanish is preferred but not required
Full-time temporary remote position through December 31, 2026