Patient Engagement Specialist, I

Sprinter Health

. Review and follow up on inbound requests received from existing outreach campaigns .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in outbound call center operations within the healthcare sector, utilizing electronic health record systems and effective communication strategies to enhance patient engagement and appointment scheduling.

Highest-signal resume keywords

Outbound Call Center ExperienceHealthcare Industry ExperienceElectronic Health Record (EHR) ProficiencyExcellent Communication SkillsZendesk Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound CallingDeep Prospecting TechniquesAppointment SchedulingManaging Multiple Communication ChannelsHealthcare Software Proficiency

Soft Skills

Building TrustCollaborationCustomer Service

Tools & Technologies

ZendeskFive9Auto-Dialer

Industry Keywords

HealthcareIn-Home ServicesPatient EngagementCare Model UnderstandingOn-Demand Service

About the role

Key responsibilities & impact

Review and follow up on inbound requests received from existing outreach campaigns
Use deep prospecting techniques to reach patients in a personalized and engaging way
Make 150 to 200 outbound calls to patients daily using an auto-dialer
Speak with approximately 80 to 100 patients and book an average of 19 appointments each day
Build trust with prospective patients and caregivers to encourage and motivate appointment scheduling
Educate patients about the importance of receiving ordered services and the benefits of receiving them in-home with Sprinter Health
Build a strong understanding of each partner’s care model to answer patient questions
Collaborate with representatives and healthcare professionals to ensure a seamless patient experience
Escalate customer questions and concerns to other teams
Perform other duties and/or projects as assigned

Requirements

What you’ll need

At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
Proficiency in using electronic health record (EHR) systems and other healthcare software
Excellent written and verbal communication skills to present and explain information to customers
Proven skill managing multiple channels of communication including phone, email, chat, etc.
Experience with Zendesk (preferred)
Experience with Five9 (preferred)
Experience working in an on-demand service or healthcare environment
Ability to work from a home address in the United States
Ability to work in Eastern, Central, Mountain, or Pacific Time Zone

Benefits

Comp & perks

Medical, Dental and Vision
401 with a match
Flexible PTO
Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
$10,000 lifetime max for infertility/fertility treatment