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Patient Support Specialist – Temporary, Full Time
Sprinter Health. Field and resolve overnight questions and support requests from patients and partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient service and healthcare coordination, with proficiency in electronic health record (EHR) systems and experience in managing patient inquiries. Strong organizational and communication skills are essential for effective collaboration between clinical and administrative teams.
Highest-signal resume keywords
3+ Years Patient Service ExperienceProficiency in Electronic Health Record (EHR) SystemsExperience with ZendeskStrong Communication SkillsExcellent Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient ServiceElectronic Health Record (EHR) SystemsAppointment DocumentationRequisition ReviewIssue InvestigationResult TrackingProcess EnhancementsCross-Training
Soft Skills
Strong CommunicationInterpersonal SkillsAttention to DetailAdaptability
Tools & Technologies
ZendeskHealthcare Software
Industry Keywords
Patient ConfidentialityOn-Demand ServiceHealthcare EnvironmentNational LabsFast-Paced Environment
About the role
Key responsibilities & impact- Field and resolve overnight questions and support requests from patients and partners
- Respond to and triage inbound patient and partner questions via phone, email, and SMS
- Escalate patient questions and concerns to other teams for additional support
- Assist Field Support and Sprinters with real-time scheduling changes
- Perform clerical work before and after appointments so Sprinters can focus on delivering care in the home
- Support additional responsibilities and projects, including process enhancements and cross-training across departments
Requirements
What you’ll need- At least 3+ years of relevant experience in patient or patient service, healthcare required
- Preferred: experience working with Zendesk
- Proficiency in using electronic health record (EHR) systems and other healthcare software
- Experience coordinating with national labs such as Quest or Labcorp, including requisition review, issue investigation, and result tracking
- Excellent organizational skills and attention to detail for appointment documentation and record-keeping
- Strong communication and interpersonal skills to liaise between clinical and administrative teams
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
- Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care
- Experience working in an on-demand service or healthcare environment
- Ability to work Saturday through Wednesday
- Ability to work remotely from a home address in the United States
- Ability to work in one of the listed U.S. time zones: Pacific, Central, Mountain, or Eastern
Benefits
Comp & perks- Temporary position through December 31, 2026
- Remote work from home address
- Equal opportunity employer