Bilingual Strategic Services Consultant

Sprout Social, Inc.

. Lead ongoing strategic consulting engagements for enterprise brands, partnering with Customer Success Managers .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $77,600 - $97,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in social media strategy development, software implementation, and change management, with a strong ability to deliver executive-level presentations and training in both English and Spanish. Proven track record in managing multiple customer engagements and creating custom consulting deliverables that drive business growth.

Highest-signal resume keywords

Social Media Strategy DevelopmentSoftware ImplementationChange ManagementProject ManagementBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social Strategy DevelopmentCustom Consulting DeliverablesExecutive PlaybooksStrategic Reporting FrameworksSoftware Implementation ProcessesData LiteracySocial Intelligence AnalysisWorkflow AuditsPerformance ReportingTraining External Audiences

Soft Skills

ConsultingStakeholder EngagementPresentation SkillsCollaborationAdaptability

Tools & Technologies

Sprout's Core PlatformKantataGoogle WorkspaceMicrosoft OfficeAI Tools

Industry Keywords

Influencer MarketingSocial Customer CareEmployee AdvocacySaaS ConsultingEnterprise Brand Social Role

About the role

Key responsibilities & impact

Lead ongoing strategic consulting engagements for enterprise brands, partnering with Customer Success Managers
Evaluate customer workflows, align social media strategy to business objectives, and advise on industry trends
Advise VP- and CMO-level stakeholders using social intelligence and cross-platform analytics to optimize brand performance and demonstrate ROI
Create custom performance reports, executive presentation decks, social care and publishing playbooks, workflow audits, and strategy workshops
Support influencer marketing, social customer care, and employee advocacy use cases
Drive continued growth and feature adoption across customer organizations
Lead end-to-end software implementation projects across Sprout’s Core Platform, Employee Advocacy, and Influencer Marketing products
Guide customers through Design, Setup, Training, and Validation, including onboarding, change management, and technical platform configuration
Configure account architecture, user permissions, tagging taxonomies, and automated message routing rules
Deliver administrator and end-user product training
Conduct consulting, implementation guidance, executive presentations, and training in English and Spanish
Use Kantata, Google Workspace, Microsoft Office, and approved AI tools to manage timelines and deliverables
Standardize internal consulting workflows and templates

Requirements

What you’ll need

Professional fluency in English and Spanish, verbal and written
4+ years in social media strategy, professional services, software implementation, or strategic SaaS consulting
Demonstrated experience in social strategy development and execution
Experience developing custom consulting deliverables, executive playbooks, and strategic reporting frameworks
Experience training external audiences and navigating complex software platforms
Deep understanding of software implementation processes and change management
Understanding of how project execution ties directly to customer value
Proven project management skills, with ability to manage multiple ongoing customer engagements and deliverables concurrently
Prior background in a social agency, enterprise brand social role, or dedicated SaaS consulting practice preferred
Subject matter expertise in influencer marketing, social customer care, or employee advocacy preferred
High data literacy and ability to turn social intelligence, listening metrics, and native platform insights into business growth opportunities preferred
Executive-level recommendations and interactive workshop experience preferred
Familiarity with cross-functional software lifecycle collaboration preferred

Benefits

Comp & perks

Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents
Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources
401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match)
100% employer-paid Life and Disability insurance
Flexible PTO policy and additional company-wide Rest & Recharge days
Up to 16 weeks of paid parental leave
$1,000 USD annual Lifestyle Spending Account
One-time $550 USD home office setup stipend
Monthly $50 USD internet stipend
16 hours of paid volunteer time annually
$100 annual match for charitable donations
Pre-tax commuter benefits
Subsidized child/eldercare through Care.com
Discounted pet insurance through Figo
No-cost personalized financial wellness support through Your Money Line