Sprout Social, Inc.

Artificial Intelligence

• Develop agents and agentic features with engineering teams
• Define agent quality standards, evaluations, judges, guardrails, and required tools
• Lead model selection, development, and validation
• Design and run A/B tests and other rigorous experiments to measure customer impact
• Set and evolve quality standards across agents
• Partner with engineers building and operating agents and evaluation infrastructure
• Improve agent-platform capabilities through prompt iteration, reusable judges, context-window management, tool use, and adoption of state-of-the-art models
• Communicate AI capabilities, limitations, and quality to product, design, engineering, and leadership
• Own evaluation and quality for agents, drive evidence-based model-selection and improvement decisions, and contribute to AI quality roadmaps and methodologies

Senior Applied AI/ML Scientist

• Own end-to-end agent and agentic feature development, including requirements, success definitions, evaluations, guardrails, and tools
• Lead model selection, development, and validation
• Design and run A/B tests and other rigorous experiments to measure customer impact
• Set and evolve the quality bar across agents
• Partner with engineers building and operating agents and evaluation infrastructure
• Identify improvements to agent-platform capabilities, including prompt iteration, reusable judges, context-window management, tool use, and adoption of state-of-the-art models
• Communicate AI capabilities, limitations, and quality to product, design, engineering, and leadership
• Own evaluation and quality for agents and drive evidence-based model-selection and improvement decisions
• Contribute to the long-term AI quality and evaluation roadmap and guide evaluation best practices
• Build relationships with business-unit leaders, stakeholders, and executives
• Elevate technical excellence and stay current with state-of-the-art research

Product Manager

• Own individual integrations strategy end-to-end, from pricing and packaging through distribution strategy and GA readiness
• Manage ongoing relationships with cross-functional teams
• Partner with Engineering to sequence integration investments and balance customer/revenue commitments with platform scalability
• Define and execute platform-based integration strategies such as generalized APIs and connectors
• Drive integration lifecycle management from alpha and beta through GA and post-launch scaling
• Align strategic partners and key customers on roadmap, timelines, and requirements
• Own permissioning, security, and licensing model decisions for packaged integrations
• Build business cases and prioritization frameworks for new integration investments
• Establish kill criteria and proof points before scaling investment
• Connect GTM, Partnerships, and Engineering to ensure commercial viability
• Drive best-in-class product delivery and long-term scalability
• Learn and shape Sprout’s integration ecosystem, roadmap, architectural decisions, and cross-team working cadences

Staff Product Manager – Listening

Marketing

• Develop strategy and create and optimize self-service customer lifecycle programs
• Identify milestones, messages, and experiences that drive onboarding success, product adoption, and account retention
• Build and operate in-app customer lifecycle strategy with cross-functional partners
• Launch relevant communications programmatically and iterate approaches as the product evolves
• Oversee project management for self-service email and in-app lifecycle programs
• Set timelines, deliverables, and resourcing across teams
• Research, experiment with, and implement AI tools and approaches
• Analyze program performance and customer engagement
• Share insights with stakeholders and make data-driven adjustments
• Collaborate with Product, Customer Success, Product Marketing, Product Operations, Brand Creative, and Marketing Operations
• Lead execution of new self-service lifecycle programs
• Present program reporting and insights and suggest improvements
• Contribute to quarterly and annual planning and communicate lifecycle initiative impact

Lifecycle Marketing Manager

Product Marketing

• Own and execute the end-to-end GTM strategy for Sprout’s AI portfolio, including Trellis and the broader AI platform
• Translate business objectives and emerging technology into multi-year market strategies and actionable GTM plans
• Create and deploy GTM playbooks, tiering frameworks, and enablement methodologies
• Author executive-level messaging, decks, market collateral, and value propositions
• Analyze market shifts, competitive dynamics, and buyer behavior to identify growth opportunities
• Develop and execute targeted campaigns and tactical interventions to accelerate market adoption
• Advise Product and Revenue leadership and mentor product marketing team members
• Evaluate AI positioning, GTM enablement, and competitive landscape
• Establish positioning and messaging frameworks to improve competitive enterprise win rates
• Partner with Revenue leadership on buyer enablement and sales training
• Measure product adoption, deal sizes, and GTM efficiency impact
• Introduce methodologies, tools, and best practices across the marketing organization

Senior Product Marketing Manager

• Own individual integrations strategy end-to-end, from pricing and packaging to distribution strategy and GA readiness
• Partner with Engineering to sequence integration investments while balancing customer/revenue commitments with platform scalability
• Define and execute platform-based integration strategies, such as generalized APIs or connectors, enabling customer self-integration
• Drive integration lifecycle management from alpha and beta through GA and post-launch scaling
• Align strategic partners and key customers on roadmap, timeline, and requirements
• Own permissioning, security, and licensing model decisions for packaged integrations
• Build business cases and prioritization frameworks for new integration investments, including kill criteria and proof points
• Connect GTM, Partnerships, and Engineering to ensure commercially viable integration work
• Drive best-in-class product delivery and balance immediate customer needs with long-term scalability
• Own the integration roadmap and deliver measurable results on strategic initiatives

Staff Product Manager, Integrations

• Own individual integrations strategy end-to-end, from pricing and packaging through distribution strategy and GA readiness
• Partner with Engineering to sequence integration investments while balancing customer/revenue commitments and platform scalability
• Define and execute platform-based integration strategies, including generalized APIs and connectors
• Drive integration lifecycle management from alpha and beta through GA and post-launch scaling
• Align strategic partners and key customers on roadmap, timelines, and requirements
• Own permissioning, security, and licensing model decisions for packaged integrations
• Build business cases and prioritization frameworks for new integration investments
• Connect GTM, Partnerships, and Engineering to ensure commercial viability
• Drive best-in-class product delivery and long-term scalability
• Establish integration roadmaps, success metrics, cross-team cadences, and measurable outcomes

Community Manager

• Oversee a team developing and implementing user community and customer advocacy programs
• Create scalable advocacy, community, and customer review programs that surface and promote customer successes
• Research, experiment with, and implement AI tools and approaches
• Partner with Customer Success, Social, Brand and Field Marketing, Product Marketing, Lifecycle Marketing, Customer Education, Revenue, Product Operations, and Performance Marketing
• Guide cross-functional efforts involving customer stories, clean data, system integrations, automation, scalable program design, and project management
• Complete onboarding and build relationships with cross-functional partners
• Take ownership of team and cross-functional rituals
• Manage prioritization of work for the Customer Advocacy & Community team
• Launch customer-facing programs
• Drive 2027 priorities, roadmap, and yearly team performance reviews
• Track engagement and business impact metrics
• Serve as the company point person for Customer Advocacy & Community programs and processes
• Influence customer advocacy and community strategy, data, systems, execution, and reporting

Senior Applied AI/ML Scientist

Senior Applied AI/ML Scientist

Staff Product Manager – Listening

Lifecycle Marketing Manager

Senior Product Marketing Manager

Staff Product Manager, Integrations

Staff Product Manager, Integrations

Senior Manager, Customer Advocacy, Community Marketing