Junior L3 Engineer

Sprout Solutions

. Handle incoming operational support tickets and resolve issues .

Posted 10/15/2026full-timeMandaluyong • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and operations, with a strong focus on troubleshooting REST APIs, SQL querying, and incident resolution. Proficient in using monitoring tools and AI-assisted technologies to enhance operational efficiency and documentation.

Highest-signal resume keywords

Technical Support ExperienceREST API KnowledgeBasic SQL SkillsIncident ResolutionCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportL2/L3 TroubleshootingREST APISQLAuthentication ConceptsApplication Logs ReadingScriptingAutomationDocumentationRoot-Cause Analysis

Soft Skills

Strong Communication SkillsStructured Troubleshooting Approach

Tools & Technologies

PostmanKeycloakJiraMicrosoft AzureApplication InsightsLog AnalyticsAI-Assisted Tools

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceBachelor’s Degree in Information TechnologyBachelor’s Degree in Engineering

Industry Keywords

Technical SupportOperationsIncident ManagementAPI ErrorsData DiscrepanciesPerformance Issues

Tech Stack

Tools & technologies

AzureSQL.NET

About the role

Key responsibilities & impact

Handle incoming operational support tickets and resolve issues
Conduct first-pass investigations by reproducing issues, pulling logs and metrics from Azure, testing related API calls, and checking involved data
Escalate complex issues with clear documentation and context
Assist L3 engineers with advanced incident resolution and root-cause analysis for API errors, data discrepancies, and performance issues
Run and help maintain existing automation and support tools, using AI assistance and validating its output before acting
Create and update knowledge base articles and runbooks
Communicate clearly with customers and provide timely status updates
Conduct client calls as necessary

Requirements

What you’ll need

Graduate of a Bachelor’s Degree in Computer Science, Information Technology, Engineering, or other related courses
1–3 years in a technical support or operations role
Exposure to L2/L3 troubleshooting is a plus
Working knowledge of REST APIs, including sending requests with Postman or similar tools and reading HTTP status codes and JSON responses
Basic SQL for querying and validating data
Basic understanding of authentication and SSO concepts (OAuth/OIDC, SAML, identity providers)
Experience with Keycloak is a plus
Able to read application logs and stack traces
Exposure to .NET applications is a plus
Familiarity with Jira and Microsoft Azure monitoring tools (Application Insights, Log Analytics/KQL), or willingness to learn
Comfortable using AI-assisted tools with the judgment to verify their output before acting
Strong written and verbal communication skills
Structured approach to troubleshooting and documentation
Interest in learning automation or scripting