Sprout Solutions

Consultant

• Report directly to the Success Consultant Manager
• Support the Sales Team and Upsell Team as the dedicated Fintech specialist
• Grow adoption of Sprout’s fintech products, including ReadyCash and the Fintech Platform, across the existing client base
• Own ReadyCash end to end, from opportunity creation through closing, activation, employee rollout, adoption monitoring, issue resolution, and account reviews
• Achieve and exceed assigned upsell revenue targets
• Identify, qualify, and close expansion opportunities through consultative discovery, proposals, negotiation, and closing
• Lead fintech engagement during account reviews, lifecycle touchpoints, and proactive outreach
• Deliver customized presentations and proposals to operational and C-level decision-makers
• Maintain fintech opportunity pipelines and forecasts in Sprout’s CRM
• Serve as the fintech resource for Sales and Upsell Teams by joining discovery calls, demos, and client meetings and handling product questions and objections
• Collaborate with the Fintech team on product roadmap, go-to-market campaigns, special offers, launch communications, training, and best practices
• Collect and share field feedback to improve fintech offerings, go-to-market strategy, and internal alignment
• Manage existing fintech partner relationships through check-ins, performance reviews, issue escalation, service-level alignment, targets, and joint client outcomes
• Support onboarding and go-live readiness for future fintech partners
• Coordinate between partners and Sprout’s Sales, Upsell, Product, Operations, and Implementation teams
• Track partner performance and pipeline contribution and surface insights and risks to leadership
• Perform other duties and special projects assigned by the Fintech Director or company leadership

Explore Fintech Success Consultant at Sprout Solutions. Review requirements and application details.

Fintech Success Consultant

Engineer

• Handle incoming operational support tickets and resolve issues
• Conduct first-pass investigations by reproducing issues, pulling logs and metrics from Azure, testing related API calls, and checking involved data
• Escalate complex issues with clear documentation and context
• Assist L3 engineers with advanced incident resolution and root-cause analysis for API errors, data discrepancies, and performance issues
• Run and help maintain existing automation and support tools, using AI assistance and validating its output before acting
• Create and update knowledge base articles and runbooks
• Communicate clearly with customers and provide timely status updates
• Conduct client calls as necessary

Explore Junior L3 Engineer at Sprout Solutions. Review requirements and application details.