Associate Technical Support Engineer

SPS Commerce

. Provide product support to customers through multiple communication channels, including application and tool training .

Posted 10/28/2026full-timeRemote • PhilippinesJuniorMid-Level💰 ₱693,900 - ₱1,040,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and customer advocacy, with a strong focus on problem-solving and collaboration. Proficient in utilizing proprietary tools and applications to enhance customer interactions and support processes.

Highest-signal resume keywords

Technical SupportCustomer AdvocacyProblem-Solving SkillsSalesForce ExperienceSupply Chain Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic System AutomationSaaS Customer SupportXML UnderstandingEDI SchemasData Transmission MethodsERP ExperienceData Center TroubleshootingProprietary Tools UsageAccount AdministrationCustomer Insights Evaluation

Soft Skills

Effective CommunicationCritical ThinkingAdaptabilityTeam CollaborationContinuous Learning

Tools & Technologies

SalesForceAtlassianMicrosoft OfficeSPS Commerce Programs

Industry Keywords

Supply Chain ProcessesFTPAS2VANX12EDIFACT

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide product support to customers through multiple communication channels, including application and tool training
Support customers with basic system automation and legacy products and solutions
Provide basic consultation on customer products and industry education
Assess and resolve basic product support inquiries promptly
Maintain detailed logs of customer interactions and support activities
Use proprietary tools and applications for customer inquiries and account administration
Navigate data center troubleshooting tools to update data statuses and flags and provide customer insights
Evaluate the scope and impact of potential issues and take action to mitigate broader network risk
Diagnose customer needs and engage collaborative resources through resolution
Collaborate with internal teams as a customer advocate and share customer insights with product and technology teams
Act as an intermediary between internal and external parties to facilitate communication and issue resolution
Support and participate in team development and success

Requirements

What you’ll need

Bachelor's degree in a relevant field or equivalent work experience
Strong interest in technical support and commitment to continuous learning
Effective problem-solving skills and critical thinking abilities
Agility to adapt to shifting and concurrent priorities
Excellent written and verbal communication skills
Eagerness to learn from experienced colleagues and mentors
Ability to work collaboratively in a team-oriented environment
Prior experience providing SAAS customer support preferred
Knowledge of SPS Commerce programs, systems, and processes preferred
Experience with SalesForce, Atlassian, and Microsoft Office applications preferred
Basic understanding of Supply Chain processes, XML, and/or EDI schemas (X12, EDIFACT) preferred
Familiarity with data transmission methods (FTP, AS2, VAN) preferred
ERP experience (NetSuite, QuickBooks, Acumatica, etc.) preferred
Must work every Saturday and Sunday, with shifts starting at either 8:00 AM or 11:00 AM Central Time
Working hours aligned to U.S. Central Time

Benefits

Comp & perks

Comprehensive benefits package designed to support employees’ health, well-being, and financial security
Benefits are country-specific and aligned with local laws and market practices
Consistent weekdays off based on assigned shift schedule