SPS Commerce

Customer Success Manager

• Develop a deep understanding of customers’ business models and build trusted-adviser relationships
• Create plans covering critical success factors, metrics, targets, and recommendations addressing strategic goals and business challenges
• Deliver revenue recovery services efficiently and effectively
• Monitor account performance and keep projects on track
• Implement structured programs to drive adoption at low-usage accounts
• Identify and execute opportunities to increase contract value through scope expansion and cross-selling
• Maintain accurate forecasts of expansion revenue and renewal pipelines
• Report progress against targets to leadership
• Build relationships with decision-makers across finance, operations, and supply chain teams
• Drive adoption of new services

Senior Customer Success Manager

Implementation Specialist

• Own the successful delivery of technical integration solutions for SPS Commerce clients
• Serve as the key escalation point between the client and SPS partners
• Build strong relationships with customers
• Clearly understand customers' business goals
• Ensure every implementation is executed with accuracy, urgency, and a focus on exceeding expectations
• Deliver EDI/ERP implementation solutions involving data mapping, X12 transaction sets, and NetSuite
• Manage multiple concurrent projects and priorities
• Collaborate with clients, partners, third parties, consultants, VARs, and adapter or application providers

Senior Implementation Specialist, EDI/ERP – NetSuite

General

• Use the SPS Revenue Recovery platform to identify, categorize, and prioritize invalid deductions across a portfolio of supplier and retailer accounts
• Investigate the root cause of deductions and short-pays, including pricing discrepancies, shipping and OTIF violations, damaged or missing goods, and promotional or co-op advertising allowances
• Review shipping documentation, purchase orders, and invoices to confirm accuracy and validity in support of each dispute
• Reconcile deductions against accounts receivable and accounts payable records to confirm amounts owed and validate recovery
• Build and file disputes with supporting documentation through retailer portals and the SPS Revenue Recovery platform, tracking each case through to resolution
• Interpret incomplete or ambiguous documentation and determine the strongest path to recovery
• Follow up proactively on open disputes to secure timely resolution and payment
• Monitor deduction trends across the book of accounts to identify prevention opportunities and flag them to the Customer Success Manager
• Maintain accurate records of dispute status, root-cause findings, and recovery outcomes
• Partner with the Customer Success Manager who owns each account relationship to deliver strong recovery and prevention outcomes

Revenue Recovery Specialist

• Manage a portfolio of 200+ CPG brand accounts (net ships up to $2M), ensuring consistent engagement and positive outcomes through scalable, technology-enabled processes
• Execute standardized onboarding and success planning processes
• Monitor account health metrics and adoption indicators to identify at-risk customers and flag escalation needs
• Implement adoption campaigns and targeted recommendations to drive product utilization and expand customer engagement
• Contribute to Go-To-Market strategy by gathering customer insights, documenting segment-specific needs, and recommending process improvements for GTM expansion
• Track and report on key CS metrics including customer satisfaction, renewal status, adoption rates, and expansion opportunities
• Leverage modern tools including Claude AI to streamline communications, monitor KPIs, and manage operational tasks efficiently

Full-stack Engineer

• Build and maintain automated workflows using n8n, Clay, and Claude Code
• Contribute to data models, ETL pipelines, and enrichment workflows supporting outbound targeting, account scoring, and growth initiatives
• Support integrations across Salesforce, Outreach, Gong, Snowflake, and Clay
• Partner with Sales, RevOps, Enterprise AI Engineering, Marketing, and Customer Success on scoped requests
• Translate clear requirements into working solutions
• Identify manual or repetitive work and propose simpler, automated approaches
• Develop components of AI-powered agents and workflows for research, prospecting, and operational tasks
• Grow into owning larger GTM engineering problems end-to-end
• Report to the Senior Director of GTM Engineering & AI Enablement and work under GTM & Engineering Leadership