Customer Success Executive

SPS Commerce

. Develop and maintain new executive relationships and leverage them into driving and leading discussions .

Posted 10/26/2026full-timeRogers • Minnesota • United StatesSeniorLead💰 $95,800 - $148,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in account management and retail, with a strong ability to build executive relationships and drive strategic initiatives. Proven skills in project management, negotiation, and effective communication across organizational levels are essential.

Highest-signal resume keywords

Account ManagementExecutive Relationship BuildingProject ManagementNegotiation SkillsChange Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract NegotiationStrategic PlanningTrend AnalysisIssue ResolutionBusiness Goal Alignment

Soft Skills

Organizational SkillsWritten CommunicationOral CommunicationCoachingLeadership

Industry Keywords

RetailCustomer OnboardingProcess ImprovementChange ManagementAccount Portfolio Management

About the role

Key responsibilities & impact

Develop and maintain new executive relationships and leverage them into driving and leading discussions
Monitor customer trading partner onboarding, additions, and adoption
Align with customers to understand business goals and objectives and create and manage plans to achieve value
Ensure on-time delivery of products or services per sales contract
Provide product feedback to management or development teams
Own up to 15 accounts in the portfolio at any given time
Lead change management for the customer and for SPS
Communicate effectively with multiple organizational levels at the customer and within SPS
Act as the go-to person at SPS and the customer organization for general status and updates
Advocate for best practices and overcome resistance to process changes
Establish deep knowledge of SPS products, services, and customers’ business goals and objectives
Lead by influence, coach, and guide team members in decision-making
Serve as an informal leader across the organization

Requirements

What you’ll need

A minimum of 10 years of related experience in retail or account management with a Bachelor’s degree; or 6 years and a Master’s degree; or equivalent combination of education and experience
Proven success interfacing with and aligning at an Executive level
Excellent organizational skills and written/oral communication skills, initiative, vision, and enthusiasm
Capabilities to drive informal coaching and leadership from across the account team and organization
Demonstrated success analyzing complex situations, defining key objectives, and developing strategies and action plans
Strong background in negotiating contract business terms and understanding terms and conditions
Proven ability to engage and interact with internal teams to drive the process of resolving issues using forward-thinking, out of the box solutions
Excellent planning and project management capabilities
Must have an entrepreneurial outlook and be able to influence future direction of the company through use of trend analysis and hands on experience
Regular in-office presence required at the Toronto, Minneapolis or Rogers, AR office

Benefits

Comp & perks

Comprehensive benefits package designed to support employees’ health, well-being, and financial security
Benefits aligned with local laws and market practices